Amazon

DESCRIPTION

Amazon is looking for a results-driven leader to manage a team of Onboarding Support Specialists to successfully manage a pipeline of applicants (small business owners) through the sales funnel, guide them through onboarding, and ensure they are ready to launch as new Hub Delivery partners. The ideal candidate will have a strong sales and/or enablement background, superior program management skills, and a history of managing high performing teams. You will drive the strategy and execution of partner onboarding processes and collaborate with broader Hub Delivery organization on projects that remove barriers and accelerate new applicants’ success.

This role is located in Austin, TX

Key job responsibilities

• Lead and manage a high performing Onboarding Support Specialist team that serves as Amazon’s main point of contact from application to launch.
• Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions and partner with Sales Operations, Marketing, and Business development to execute.
• Lead process improvement work-streams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
• Partner with Product/Tech teams to define requirements for long-term tech improvements.
• Own and optimize the full lifecycle of SMB inbound leads, from initial contact through successful activation
• Drive continuous improvement of our lead qualification, routing, and conversion processes and develop reporting to bring visibility to KPIs
• Track and monitor sales performance through Salesforce
• Report on performance to Amazon leadership
• Establish best practices to manage pipeline, cultivate relationships, and convert future partners
• Create ongoing training

About the team

The Hub Delivery Partner program is a fast growing part of the Amazon Delivery organization. We partner with customer obsessed small business owners in rural and urban areas to deliver packages to neighbors in their community, acting as Amazon’s Last Mile delivery leg. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios!

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of relevant work experience in business development, account or relationship management, small business logistics, or retail/vendor/supplier management
• 2+ years of people management
• Exceptional communication skills
• Positive attitude is a must, along with professionalism, enthusiasm to work with others, and high sense of urgency
• Attention to Detail and ability to problem solve on behalf of our customers
• Tech Savvy (Experience working with multiple systems and technology)

PREFERRED QUALIFICATIONS

experience working in Salesforce or other similar CRMs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.