State of Texas - Texas Workforce Commission

Collections Accounts Examiner (Austin) - (826046)

Description

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

This position will begin as in-office work at our main office at 101 E. 15th St, Austin TX. You will be required to work in the office full time during training, with potential for some work from home once training is completed. Training may last up to 6 months.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

A detail-oriented professional with accounting and or collections experience who is comfortable dealing with employers, accountants, and attorneys in discussing sensitive debt issues. You are confident and are good at reviewing data to verify its accuracy, ensuring that it is compliant with rules and regulations, and you can provide guidance to your customers on the rules and regulations you enforce. Flexibility is a plus as work assignments may change from day to day, depending on items received from upstream departments. Working with a team and accepting responsibility for how your work affects others is essential in this team environment.

WHAT YOU WILL DO:

The Collections Tax Accounts Examiner I-III performs entry-level to moderately complex (journey-level) accounts examination work. Work involves examining tax accounts and collecting taxes, fees, or penalties. Collection action includes issuing payment notices, contacting banks for collection efforts, using the Comptroller system to place Warrant Holds, and issuing legal documents to county clerks for enforcement of debt against delinquent employers. Works under close to general supervision, with minimal to limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

• Examine Unemployment Insurance Tax records of employers to secure collection of past-due taxes and related amounts.
• Review employer Tax records and other applicable databases to verify delinquency and employer identity before taking action.
• May take any of the following actions to collect past-due amounts: issue Default (past-due) Notices, file liens and document recording data, negotiate payment plans, issue bank freezes/levies, place warrant holds with Comptroller and other enforcement actions.
• Respond to a heavy workload of telephone calls, electronic mail, and letters from employers or their representatives.
• Perform other duties as assigned.

YOU QUALIFY WITH:

• Accounts Examiner I: One year of full-time experience in maintaining accounting records or performing auditing work. Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
• Accounts Examiner II: Two years of full-time experience in maintaining accounting records or performing auditing work.
• Accounts Examiner III: Three years of full-time experience in maintaining accounting records or performing auditing work.
• All Levels: Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

• Great telephone and business writing skills.
• Well-organized and able to shift from one duty to another based on daily workload.
• One to two years of debt collection experience.
• Working knowledge and experience with MS Office, Outlook, Excel, and SharePoint.
• Experience with TWC’s automated system or the Comptroller’s TINS/USAS system is a plus.

YOU GAIN:

• A Family Friendly Certified Workplace.
• Competitive starting salary: $3,100.00 to 4,476.83/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf

HOW TO APPLY:

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
• TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Primary Location

: United States-Texas-Austin

Work Locations

:

Austin:101 E 15th St (320-4001)

101 E 15th St

Austin 78778-0001

Job

: Tax Examiners and Collectors

Organization

: TWC Business Unit

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Level

: Non-Management

Travel

: No

Job Posting

: Jun 20, 2025, 5:00:00 AM

Work From Home: No

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