Roles and Responsibility

• Tokyo, Japan base customer support engineer responsible for Japanese market as a primary market and in the Region when support is needed (Region means: SEA, China, Taiwan, Korea, Australia & New Zealand).
• Responsible for delivering project from technical/ engineering point of view on time and as per customer and partner expectations.
• Work with internal Ribbon Engineering teams in preparation and support of Customer field Deployment and Technical Support activities
• Secure that Commissioning of DWDM and Packet IP equipment including node power-up, DCN setup, Shelf and card commissioning, Optical Transport and Optical Switch commissioning are performed with the right technical skill and on time
• Understand and able to operate with NMS and/or Optical Management systems
• Understand Service setup per node and network from 10G to 400G traffic transmission
• End to End network service and protection switch setup and testing
• Understand Network Integration testing with 3rd party vendor Optical equipment
• Secure Documentation of all commissioning procedures and test results as required by Customer
• Ribbon DWDM/OTN covered are Long haul, Metro and Access Optical Transport and Switch products
• Work in conjunction was local Optical Design Specialist Engineer on specific customer requirements
• Ability to also expand skills and knowledge across Ribbon’s Neptune Packet platforms

Main Interfaces in/outside Ribbon:

• Internal Ribbon organizations: T3, R&D, Engineering, Sales, Project Management and more.
• Ribbon Customers

Qualification

• B.E. / B. tech / Degree in Electronics or Electronics & Telecommunication.
• 6-8 years hands-on experience in working with Network Management System, including Orchestrators, SDN controllers and DWDM technology. This includes Testing, Field as well as NOC
• Wide Knowledge on NMS Components, DWDM technology, provisions, commissioning, Protection Mechanism, related products & technologies is must
• Packet (IP and Layer 2) skills is highly recommended. Packet skill means understanding of IP services, Traffic Engineering and IP architecture, including TDM Migrations. In addition to having a clear understanding of 5G MBH and Front Haul, the basics of 5G Packet Core & MEC.
• Candidates having a customer service orientation / having experience as customer interface.
• A technical support role will be preferred.
• Excellent Verbal and written communication skills in both Japanese and English.
• Domain Knowledge
• Hands-on experience on implementation and maintenance of Optical DWDM Network and packet-based technologies.
• Good Understanding of NMS protocols, NBI, SBI and applications
• Good understanding of WDM and Packet/IP product testing with customer as a part of Network Production Introduction
• Familiar with test procedures, test scope for DWDM/OTN managed network and Packet/IP network.
• Knowledge on building Project Book - Network BOM, topologies, Channel Maps, As Built Diagrams, etc.
• Working with Visio, Excel, Word and organizing Documents for End User.

The successful candidate must be eligible to work in Japan.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'