Roles and Responsibility

• Tokyo, Japan base customer support engineer responsible for Japanese market as a primary market and in the Region when support is needed (Region means: SEA, China, Taiwan, Korea, Australia & New Zealand).
• Responsible for delivering project from technical/ engineering point of view on time and as per customer and partner expectations.
• Work with internal Ribbon Engineering teams in preparation and support of Customer field Deployment and Technical Support activities
• Secure that Commissioning of DWDM and Packet IP equipment including node power-up, DCN setup, Shelf and card commissioning, Optical Transport and Optical Switch commissioning are performed with the right technical skill and on time
• Understand and able to operate with NMS and/or Optical Management systems
• Understand Service setup per node and network from 10G to 400G traffic transmission
• End to End network service and protection switch setup and testing
• Understand Network Integration testing with 3rd party vendor Optical equipment
• Secure Documentation of all commissioning procedures and test results as required by Customer
• Ribbon DWDM/OTN covered are Long haul, Metro and Access Optical Transport and Switch products
• Work in conjunction was local Optical Design Specialist Engineer on specific customer requirements
• Ability to also expand skills and knowledge across Ribbon’s Neptune Packet platforms

Main Interfaces in/outside Ribbon:

• Internal Ribbon organizations: T3, R&D, Engineering, Sales, Project Management and more.
• Ribbon Customers

Qualification

• B.E. / B. tech / Degree in Electronics or Electronics & telecommunication.
• Over 2 years hands on experience in working with Telecommunication network system. This includes Testing, Field as well as NOC
• Packet (IP and Layer 2) skill is highly recommended
• Packet skill means understanding of IP services, Traffic Engineering and IP architecture
• Wide Knowledge on NMS Components, DWDM technology, provisions, commissioning, Protection Mechanism, related products & technologies is preferred.
• Candidates having customer service orientation / having experience as customer interface as technical support role is preferred.
• Verbal and written communication skills both in Japanese and English

The successful candidate must be eligible to work in Japan.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'