Job Details
Description
- Continuously deliver clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible.
- Provide timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.
- Troubleshoot and resolve issues impacting Ashley Furniture’s systems, applications and services within the agreed time to recovery, with guidance as needed.
- Contribute to the research and resolution efforts during all Incidents.
- Work closely with development and operational teams globally to ensure rapid service restoration.
- Follow process and procedure standards to maintain and improve service and efficiency.
- Prevent the repetition of issues by assisting in root cause analysis.
- Provide accurate daily handover of all ongoing and major incidents in shift to offshore colleagues.
- Continually develop expertise on the systems, technology and infrastructure.
- Improve future resolution of incidents by identifying the need for new and improving existing knowledge articles.
- React to change productively, communicate effectively and handle other essential assigned tasks.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Equal Opportunity Employer
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