AppleCare Service Support Program Manager

Apple

Summary

Posted: Jun 18, 2025

Role Number:200609769

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Engineering is looking for a versatile, seasoned, program manager who enjoys taking on tough challenges, handling complex engineering issues, and helping to develop serviceability for Apple products. This role demands a nimble mind, working across multiple product lines to ensure consistent standards, regulatory compliance, timelines adherence, and project prioritization. You will work closely with internal teams across engineering, product development, environmental, product operations, and broadly within the AppleCare space. If this challenge sounds like the perfect fit for your career, please read on!

Description

A program lead on this team will be responsible for aligning cross-functional teams and all of Service Engineering on program deliverables, schedules, and priorities to deliver all Service Manufacturing Processes. Responsibilities include: Determines and tracks engineering project goals. Makes project priority decisions with considerations for timeline, cost and resources. Owns the overall project timeline for all AppleCare engineering teams Drives and coordinates engineering teams to the overall schedule and ensures accurate hand off and coordination to our partners. Responsible for highlighting to management when there are schedule, resource, cost or alignment challenges. Utilizes internal tools for project consolidation executive summaries utilizing the individual team updates to create a summary for projects.

Minimum Qualifications

  • B.S. in Engineering or similar technical field
  • 8+ years of experience as a program/project manager with impeccable organizational skills and attention to details
  • Hardware Engineering Project Management experience, launching products, and driving new product development cycles.
  • Demonstrated skills in project management tools, schedule development/management, and leadership experience.
  • Understanding of engineering concepts with ability to grasp complex design and process problems
  • Proven ability to work cross-functionally and relate to a myriad of technical partners.
  • Effective communication and interpersonal skills, experienced communicating across varied audiences in a climate of debate. Quickly able to adapt communication style to meet the audience
  • Possesses executive presence with the strong ability to communicate at the senior leadership levels.

Preferred Qualifications

  • M.S. or PhD in Engineering or Technical degree
  • 12+ years of experience as program/project manager in a related field or industry.
  • Experience in international and/or regional Product Safety, Environmental, EMC, and Regulatory standards/regulations, and/or government affairs are a plus.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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Confirmed 5 hours ago. Posted a day ago.

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