Massachusetts Bay Transportation Authority

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Quality Assurance (QA) Department at the MBTA is a center of excellence for the development and implementation of quality processes to support MBTA staff and consultants in the delivery of Capital Projects for construction in accordance with MBTA Quality Management System and Federal Transit Administration (FTA) quality management system guidelines.

The entry level Associate Auditor for Design Quality Assurance will use active listening, document review and comparison, critical thinking and report writing skills to participate in and conduct internal and external design quality audits for conformance to the MBTA’s Quality Management System for transportation Capital Projects. Must be able to identify problems and formulate and articulate logical solutions both verbally and in writing.

Duties & Responsibilities

• Assist in the review and approval of Project Quality Plans (PQP).
• Perform audits to verify Design Team conformance with approved PQP.
• Prepare PQP audit reports and monitor open audit report items until closed.
• Assist with Consultant Performance Evaluation Report (CPER) process.
• Maintain files using the MBTA e-Builder document retention system.
• Manage administrative tasks and schedule to meet deadlines and work autonomously when required.
• Understand and apply job practices, standards, processes and concepts, and complete assigned task on time and meet technical requirements.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a professional and courteous manner.
• Partner effectively with other MBTA departments to develop and maintain quality procedures.
• Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation polices.
• Perform related duties as assigned.

Minimum Requirements & Qualifications

• Bachelor’s degree from an accredited institution in Engineering, Architecture, or related field.
• One (1) year experience in quality assurance, quality inspections, and/or related quality activity.
• Excellent documentation skills, attention to detail and ability to review data and numbers effectively.
• Strong critical thinking skills used to gather data and make informed decisions.
• Excellent verbal, written and interpersonal communication and conflict resolution skills.
• Effective organizational, multi-tasking and time management skills.
• Proficiency in Microsoft Word, Excel and PowerPoint or Google Docs equivalents.
• The ability to provide internal and external customers with courteous and professional experience.
• Have a satisfactory work record including overall employment, job performance discipline and safety records.
• Have the ability to work effectively with a diverse workforce.

Preferred Experience and Skills

• Two (2) years’ relevant experience working with engineering documentation and technical writing.
• Ability to read and understand construction contract drawings and specifications used for the delivery of capital projects.
• Experience in quality assurance auditing, quality control inspections or related work comparing and evaluating work products and documents for compliance with instructions and procedures. Familiarity with one or more capital projects involving architecture, engineering, urban design and construction of bridges and tunnels, fixed guideways, signal and power, maintenance and administrative facilities, passenger facilities and vehicles.
• Training and/or certification as ASQ Certified Quality Inspector (CQI), Certified Quality Process Analyst (CQPA), Certified Supplier Quality Professional (CSQP), Certified Quality Improvement Associate (CQIA), Certified Quality Technician (CQT).

Substitutions Include

• A Associate’s degree from an accredited institution in Engineering, Architecture, or related field, with three (3) years of experience in quality assurance, quality inspections, and/or related quality activity.
• A Master’s degree from an accredited institution in Engineering, Architecture or related field can substitute from one (1) year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.

Employment Benefits at the MBTA

Full-Time Employees:

The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:

Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.

Disclaimer:

The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.

The MBTA is an Affirmative Action/Equal Opportunity Employer