Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - ServiceNow Product & Services Project Manager

As a DT P&S Project Manager in the Client CTO Service Management Organization, this role will collaborate, communicate and interact with cross-functional teams across CLIENT DT and the Business Segments. This role will contribute to the overall success of the implementation of Key CTO Initiatives with Product Teams and the governance/collection of products and services data.

Responsibilities:

Support/Monitor/Report the Rollout Status of Key CTO Initiatives across CLIENT Product and Services Teams

• Collaborate with the Product Initiative Owners, and Application Teams to define standard work to assess, configure, test and implement key Initiatives across Product & Services Portfolio
• Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to Product Initiative Owners on process changes, findings and challenges.
• Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines.
• Conduct rhythms with CTO Product & Services Leaders and attend Office Hours where needed

Support Data Hygiene and Collection

• Collaborate with Teams to collect/validate business requirements
• Accurately update target ServiceNow systems with required/collected information from Application Teams whenever possible to expedite collection
• Drive urgency to meet deadlines and metric goals. Report progress weekly to Leads

Support Testing, Onboarding and Migration to ServiceNow Platform

• Support customer training, rollout and communication process where required

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT Project Management
• Strong Excel, PowerPoint and communication/presentation/documentation skills

Preferred Qualifications/ Skills

• Expertise: Strong experience working with ServiceNow platform and Product & Services
• Leadership: Ability to influence cross-functional teams to achieve common goals.
• Strategic Thinking: Capability to align indicator definition and measurement with broader business objectives.
• Urgency: Demonstrated passion and ability to maintain high level of energy and urgency to meet timelines.
• Results-Driven: A track record of delivering results in a timely and effective manner.
• Collaboration: Strong teamwork and collaboration skills with the ability to build positive relationships at all levels of the organization.
• Adaptability: Ability to adapt to changing priorities and navigate through ambiguity.
• Continuous Improvement: Commitment to continuous improvement and a proactive approach to identifying and implementing process enhancements.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training