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Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM
The Business Analyst will focus on analysing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations. This role involves gathering requirements, stakeholders & client management, defining business processes, and working closely with technical teams to ensure effective implementation and integration.
Key Deliverables:
- Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations.
- Work with technical teams to design and document solutions that address business need.
- Facilitate communication between business units and technical teams, providing clear and concise documentation, reports, and updates.
- Ability to translate business and functional requirements into technical requirements to aid development team
- Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
- Coordinate with both client & development team to make sure requirements are clarified and signed off.
- Coordinate and support UAT
- Develop or contribute to development of job aids and training courses
Desired Experience:
- Bachelor’s degree in job relevant field required
- Must be CSA certified.
- CIS ITSM/HRSD/IRM are addons.
- Overall, 9-10 years of experience.
- Minimum 5- 6 years of relevant ServiceNow experience
- Experience in HRSD, IRM, CMDB/ITOM, SPM area required
- Nice to have knowledge on Pre-Sales activity
- Experience in IT Service Management processes and tools required
- Experience in requirement analysis and business process re-engineering required
- Prior experience in agile methodologies (experience in product management) preferred
- Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
- Ability to work both independently and as part of a team
- Demonstrated ability to manage and supervise staff and special initiatives
- Demonstrated integrity, independent thinking, judgment, and respect for others
- Demonstrated leadership, versatility and integrity
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