Texas Department of Transportation

Operations Support Tech I / II / III or IV - (2501691)

Position Information

TxDOT’s Abilene District is looking for an Operations Support Technician I/II/III or IV (Maintenance Support Tech I-IV) for the Transportation Ops Office. Are you a self-starter with a passion for technology and a knack for keeping operations running smoothly? We're looking for a dedicated Operations Support Technician to be the backbone of our team. In this role, you'll tackle challenges head-on, ensuring seamless operations and provide top-notch support to our team members. If you're ready to make a significant impact and grow with a forward-thinking agency, we want to hear from you!

Check out a few of our employees’ testimonies of why they’ve chosen TxDOT: Why we choose TxDOT

• The Texas Department of Transportation reserves the sole right in determining the level of position offered based on the applicant's work experience, skill level and all other appropriate factors, and based on business needs.

Minimum Salary

: 48,000.00

Maximum Salary

: 76,028.00

Pay Basis

: Yearly FLSA Status: Nonexempt

Work Locations

:

Abilene District Headquarters

4250 NORTH CLACK

Abilene 79601

Travel

: Yes, 5 % of the Time Shift: Day Job Shift Details: 40 Location Flexibility: Onsite

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance (ERS.texas.gov)

Position Description

Maintenance Support Tech I: Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with private entities. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

Maintenance Support Tech II: Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Maintenance Support Tech III: Performs administrative support-related work in a district headquarters. May serve as a lead worker. Work requires contact with high level managers, executives, governmental officials, and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Maintenance Support Tech IV: Performs administrative support related work in a district headquarters and for one or more projects and/or specialized programs. May serve as a lead worker. Work requires contact with high level managers, executives, governmental officials, and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties for the Maintenance Support Tech I / II:

• Creates and maintains related activity logs, files, and reports on services.
• Evaluates and researches information to solve customer service problems.
• Inputs and maintains daily production reports and compiles monthly reports for manager.
• Prepares statistical reports and verifies for accuracy and completeness.
• Coordinates with district personnel with annual inventory of supplies, stockpiles, and minor equipment.
• Performs other job responsibilities as assigned.

Additional duties for the Maintenance Support Tech III/IV:

• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and sensitive communications.
• Provides information and assistance pertaining to procedures, laws, rules and/or regulations; refers customers to appropriate source for problems or questions; processes special applications and reports.
• Retrieves information from master files or databases and verifies against applications, forms and other documents.
• Trains other clerical or technical staff.
• Assists with data entry for construction record-keeping.
• Coordinates and tracks the progress of projects and/or specialized programs and informs supervisor or other department officials of status.
• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical errors, syntax, style, sentence structure, content and clarity.
• May serve as a lead worker and the related tasks.
• Performs other job responsibilities as assigned.

Qualifications - External

Minimum Qualifications for Maintenance Support Tech I/II/III/IV:

Education: High School Grad or Equivalent in general education

Supervisory Experience: No supervisory experience required

Licenses and Certification: Valid driver’s license. This position requires driving a state vehicle.

Maintenance Support Tech I requires the following:

Experience: NONE (Experience can be satisfied by fulltime or prorated part-time equivalent)

Maintenance Support Tech II requires the following:

Experience: 1 YEAR in administrative or clerical support, customer service, or related experience.(Experience can be satisfied by fulltime or prorated part-time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis.

Maintenance Support Tech III requires the following:

Experience: 3 YEAR in administrative or clerical support, customer service, or related experience.(Experience can be satisfied by fulltime or prorated part-time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis.

Maintenance Support Tech IV requires the following:

Experience: 4 YEAR in administrative or clerical support, customer service, or related experience.(Experience can be satisfied by fulltime or prorated part-time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis.

Competencies:

The required competencies for the Maintenance Support Tech I/II include:

• Office management practices and procedures
• Automated record-keeping methods
• Applicable computer systems and applications
• Inventory/stock control procedures
• Applicable industry safety standards, guidelines, and specification codes
• Purchasing methods and procedures
• Applicable laws, rules, and regulations
• Maintaining effective working relationships with others
• Dealing courteously and effectively with the public
• Administrative support practices and procedures to include writing, editing and report writing techniques, recording meeting notes, record keeping and records management
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• Preparing and maintaining confidential and sensitive records, files and reports
• Using computers and applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others
• Follow verbal and written instructions
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes assignments independently without constant supervision
• Protects sensitive and confidential information

Additional competencies for Maintenance Support Tech III/IV include:

• Composing correspondence and technical documents
• Preparing technical/statistical reports
• Maintains composure when handling problems, stressful situations, continuous change or unexpected developments
• Prioritizing and organizing work assignments
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes
• assignments independently without constant supervision

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting - prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT

Job

: Exec/Admin/Clerical/Legal

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Level

: Non-Management

Job Posting

: Jun 17, 2025, 7:20:45 PM

Unposting Date

: Jul 3, 2025, 4:59:00 AM

State Job Title/s: Administrative Assistant I / II / III / IV State Job Code/s: O154/O156/O158/O159

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Applicant Information

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information

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