Ericsson

Grow With Us

RAN Troubleshooting Tech Support Co-op

Location: Ottawa, Ontario

Length: 12 Months

Start Date: September 2nd, 2025

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

• Request ** Please indicate in your application resume, or a cover letter, how many months you are available for. Please include your most recent transcripts in your application.

Our Exciting Opportunity:

The Co-op Student – Technical Support position in CX (Customer Experience) Team is a unique opportunity to join our Technical Support Organization. You will learn the newest technologies and products developed at Ericsson. This role will provide you with a unique opportunity to gain hands-on experience and develop your skills in a dynamic and multicultural environment. You will support and learn alongside senior engineers and developers who are experts in their respective fields.

What you will do:

• Take part in 12 month Co-op working term with 8 hour work days/40 hours per week
• Learn and apply SW troubleshooting methodologies across RAN (Radio Access Network), end-to-end.
• Collaborate with a skilled and supportive team and help in investigations and analyses of customer issues.
• Perform fault reproduction and handle configurations in Ericsson's environment, gaining an understanding of RAN SW architecture and its connection to 3GPP standards.
• Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.
• Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.

You will bring:

• Currently studying Telecommunications, Electrical Engineering, Computer Science, Software Engineering, or a related field at a Canadian university, in 3rd or 4th year.
• Knowledge (courses) related to Telecommunications, Radio Access Networks, IP, Networking, Cloud Infrastructure.
• Troubleshooting mindset.
• Practical knowledge of scripting languages (e.g., Python).
• Interest in Artificial Intelligence and Machine Learning.
• Basic knowledge of Lean and Agile methodologies.
• Excellent speaking and writing skills in English.

Behavioral Attributes:

• High degree of flexibility to work in a changing environment.
• Customer-first mindset.
• Self-driven with a commitment to continuous competence development.
• High ethics and compliance standards, with a commitment to Ericsson values.
• Strong interpersonal skills: ability to work well with people and network effectively.
• Innovative mindset with the ability to adapt and respond to change.
• Enthusiasm for delivering results and meeting customer expectations.
• Strong planning and organizational skills.
• A spirit of creativity with a can-do attitude.
• Motivation and curiosity to explore and learn.
• Self-confidence and positive, contagious energy.
• Enjoy working in a team environment.
• Out-of-the-box thinking to come up with innovative solutions.
• Attitude to drive things to closure.

Eligibility requirements:

• 2.7+ GPA or equivalent
• Available for a 12 month Co-op
• Actively enrolled in an accredited undergraduate on a full-time basis at a 4-year college or university at the time of the Co-op

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa

Job details: Developer

Job Stage: Job Stage 4

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.