Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Accounts Receivable - Domain Trainee - French - Remote EMEA

We are seeking a highly motivated and experienced voice process French Speaking Escalation collector to join our finance team, supporting our client.

In this role it is critical to ensure timely follow-up on defaulted invoices, managing unapplied cash and credit notes, and fostering strong, reciprocal relationships with customers. The ideal candidate will bring an initiative-taking approach to collections, a customer-centric mindset, and a passion for process improvement and confidence to minimum C1 level in speaking with customers daily as calling will be the main method of contact.

Key Responsibilities:

• Client-Focused Collections: Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment. Establish regular calls with key customers and business client partners to work through past dues accounts and prevent recurrence.
• Issue resolution:

Working with strategic customers to determine the root causes of past due and work alongside them to establish processes which will prevent future recurrence.

• Client engagement
• Establishing operational mechanisms to drive accountability across the client business, with commercial account and finance managers to support end customer past due resolution.
• Customer Relationship Management: Build and maintain strong, professional relationships with customers via phone and email, ensuring a positive and collaborative experience.
• Process Optimization: Lead initiatives to establish and continuously improve a robust and scalable collections process within the team.
• Performance Monitoring: Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets.
• Reporting & Documentation: Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure.
• Collections effectiveness coaching:
• Supporting process SOP and training material creation, holding regular client and collector reviews providing feedback on effective approaches for successful collections.
• Working with the team leader and client cash leaders, including commercial organizations to develop customer level strategies to improve customer payment behaviors.
• Ensuring full collection process has been completed to standard prior to third party collections placement.

Qualifications we seek in you!

Minimum Qualifications:

• Minimum years of experience in AR collections, preferably in a shared services or multinational environment.
• Experience working with clients or in a regulated industry is a plus.
• Strong understanding of AR processes, cash application, and credit management.
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Excel.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

Key Competencies / Skills:

• Results-driven with a strong sense of accountability
• Customer-focused with excellent interpersonal skills
• Analytical and detail-oriented, · Process improvement mindset.
• Resilient and adaptable to change.
• Excellent written and spoken English. Minimum C1 and in French C1,
• Voice process confident to call customers and resolve aging past dues.

What can we offer?

Multicultural and very diverse environment with people from over 30 countries

Genpact supports language courses, professional trainings, personal development

Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus

Great career-development opportunities

Opportunities to leverage your accounting and finance skills

Opportunity for process improvement/simplification/standardization

Flexible working hours/home office"

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identityphysical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training