Alexander Mann Solutions

About Us

Pioneers from the start. And we’re still at it.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The main purpose of the Application Support Analyst is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.

The Application Support Analyst will be the first point of contact for all technology support tickets and queries that come into the team via telephone and e-mail.

Key Accountabilities

What you’ll be doing:

• Reviewing, processing, and dispatching all support tickets and queries coming into the team via Group Inbox, ServiceNow, and telephone.
• Being 1st line support for the tickets you are responsible for.
• Recording and managing all information/data and actions/tasks.
• Building and maintaining strong working relationships within the team and with Internal Technology.
• Providing administrative support

Skills & Experience

You’ll need to demonstrate:

• IT service desk experience (one year)
• Strong IT skills and computer literacy,
• Experience working within SharePoint and Office 365,
• Fluency in English,
• Excellent communication skills including via telephone and e-mail,
• Strong attention to detail,
• Ability to manage and organize your own workload,
• Proactive problem-solving skills,
• Good excel skills would be an asset.

Other

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
• Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

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