Eventbrite

Remote in US , Engineering Manager - Relevance

THE CHALLENGE

As the Engineering Manager for Relevance, you will lead Eventbrite's mission to make live events more discoverable and engaging for users globally. Your leadership and technical expertise will guide the development of innovative recommendation algorithms and user-focused features, transforming event discovery into a highly personalized, fresh, and context-aware experience across our website and mobile app. This role offers an exceptional opportunity to significantly impact the way people connect through live experiences in today's digital age, influencing millions of users and reinforcing Eventbrite’s position as the leading platform for live experiences

THE TEAM

The Relevance team at Eventbrite consists of talented engineers focused on building advanced systems that deliver personalized event recommendations to users around the globe. We leverage sophisticated machine learning techniques, including deep learning and Large Language Models (LLMs), to understand user interests, context, and event content, ensuring each interaction with our platform feels uniquely tailored and relevant.

Our team thrives in a highly collaborative environment, working closely with product, data science, design, and analytics partners. We prioritize agility, continuous improvement, and innovation, engaging frequently in knowledge-sharing sessions, technical demos, and hackathons to push the boundaries of personalized event discovery.

THE ROLE

• Provide strategic technical and people leadership to a full-stack team focused on event discovery, recommendations, and frontend integration across web and mobile platforms.
• Develop and drive a technology roadmap emphasizing continuous improvement in event relevance via ML, personalization strategies, and emerging technologies like Large Language Models (LLMs) for event categorization, query understanding, and personalized content generation.
• Foster an agile, delivery-focused, and high-performance engineering culture.
• Collaborate closely with product, data science, design, and analytics teams to implement and measure impactful improvements in recommendation quality.
• Mentor engineers actively, fostering accountability, collaboration, professional growth, and excellence.
• Maintain clear, transparent communication with stakeholders about progress, challenges, and achievements.
• Champion software engineering best practices, including rigorous testing, deployment automation, scalability, maintainability, and technical excellence.

THE SKILLSET

• Experienced engineering manager (3+ years managing engineering teams) with a proven ability to build and guide highly effective teams in dynamic, high-growth environments.
• Technical leader experienced in overseeing ML-driven and personalization-focused feature development, ideally within consumer-facing web or mobile applications.
• Practical understanding of recommendation systems (e.g., Two-Tower architectures, ranking systems, contextual personalization) and proven experience with metrics-driven experimentation frameworks (A/B testing, analytics-driven decision-making, click-through rates, conversion rates, dwell time, and user retention).
• Familiarity with applying Large Language Models (LLMs) to enhance recommendation systems, improve content understanding, or facilitate personalization.
• Proven track record in systematically managing and modernizing legacy systems, improving architectures, and ensuring scalability.
• Exceptional interpersonal and communication skills, including effective stakeholder management, conflict resolution, empathetic leadership, and the ability to maintain team alignment through growth and change.
• Experienced in nurturing engineering talent, fostering a culture of curiosity, continuous learning, and high-quality delivery.
• Skilled in partnering closely with product and design teams to deliver compelling data-driven user experiences.

BONUS POINTS

• Experience with large-scale, consumer-facing event platforms, marketplaces, or recommendation-centric applications.
• Knowledge of modern cloud architectures, microservices, and data-intensive development environments (AWS, Kafka, Elasticsearch, Kubernetes, etc.).
• Direct experience improving team performance metrics such as velocity, reliability, and engineering satisfaction.

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.