Children's Health

Job Title & Specialty Area: Family Resource Cordinator

Department: Social Work

Location: Dallas Campus

Shift: Weekends Satuday/Sunday -9 AM-5 PM

Job Type: On-site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

This position is responsible for coordinating hospital and community resources in accordance with treatment team recommendations. Assist with resource applications, facilitating ongoing governmental and community aide in collaboration with unit based clinical social worker.

Responsibilities:

• Provide information and referral on available community resources identified by the clinical social worker. Initiate contact with family for prompt follow-up on needs (For example, concrete resources such as housing, transportation, food, outpatient counseling, inpatient community behavioral health treatment, wish organizations, disability applications, etc.)
• Assist with the resource and referral process involved with the ongoing assessment of Social Determinants of Health (SDOH)
• Liaison with outside agencies to maximize follow through by agency and family
• Collaborate with unit based social worker and clinical stakeholders on availability of support to meet the identified needs of the family
• Document resource assistance and referrals in departmental logs and in the Electronic Medical Record (EMR)
• Update clinical social worker on progress in locating resources
• Provide updates and guidance to families regarding referrals and disposition
• Perform other duties and responsibilities as assigned

How You’ll Be Successful:

WORK EXPERIENCE

• At least 2 years in Human Services related field (Human Development, Family Studies, Social Work, Psychology) Pref

EDUCATION

• High school diploma or equivalent Req
• Two-year Associate's degree or equivalent experience Human Services or related field Pref

LICENSES AND CERTIFICATIONS

• None

JOB PROFILE

• Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
• Understands the roles of all immediate team members and has a good understanding of how own team integrates with others
• Regularly provides guidance and support to more junior team members on challenging problems; helps them balance their workload and apply their skills
• Provides solutions to problems in situations that are atypical or occur infrequently based on practice and existing precedents
• Impacts the quality, timeliness and effectiveness of the team
• Uses discretion to modify work practices and processes (but not policies or procedures) to achieve results or improve efficiency
• Clearly and accurately conveys complex information

NON-MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.