Job Description and Duties
Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!
As an Information Technology Specialist II you will have the opportunity to:
- Lead and provide technical expertise in the development and maintenance of the ServiceNow platform and several modules
- Leverage IT Service Management best practices and operate the ServiceNow platform as a shared service on behalf of varied organizations across the entire organization
- Collaborate with the agency and participate in regular Stakeholder meetings to discuss upcoming changes and issues to ServiceNow to ensure adherence to DTSC governance standards
- Provide expertise on all technical questions related to the development of ServiceNow
- Lead and support the Cloud Application Development Services Unit with researching, implementing, and developing a wide range of applications/modules within the ServiceNow platform as well as configuring custom integrations with other IT application services within the organization using RESTful APIs
- Lead requirements gathering sessions with customers to accurately design and implement workflows, edit workflows, and ensure adherence to appropriate approvals and fulfillment
Desirable Qualifications We Look For:
- Extensive experience configuring, developing and architecting the ServiceNow platform, including platform administration, managing modules, applying patches/updates, and supporting a multi-tenant/shared environment
- Deep understanding of ServiceNow modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Hardware and Software Asset Management (HAM/SAM), and Source- to- Pay(S2P), frameworks and best practices, particularly as they relate to ServiceNow configuration and governance
- Certifications: ServiceNow certifications such as ServiceNow Certified System Administrator (CSA), Certified Application Specialist (CAS), Certified Technical Architect (CTA) etc
- Proven ability to develop and implement ServiceNow applications and modules, including designing workflows, scripting, and using integration tools such as RESTful APIs
- Experience gathering and translating user requirements into technical specifications and working solutions within the ServiceNow platform
- Demonstrated expertise in ServiceNow data management, including data quality analysis, system of record maintenance, and implementation of corrective actions
- Ability to design, generate, and maintain dashboards and reports in ServiceNow, with attention to accuracy, timeliness, and stakeholder value
- Problem-solving and troubleshooting expertise in a shared, multi-departmental IT environment, especially when managing competing priorities and constraints
- Effective communication skills, both written and verbal, to work with business and technical users, convey complex technical concepts, and drive alignment across teams
- Knowledge of ServiceNow product roadmap and capabilities, and the ability to align them with business needs and strategic objectives
- Familiarity with ServiceNow development tools and scripting languages, such as JavaScript, Glide, and Flow Designer
- Experience working in a collaborative, cross-functional team environment, particularly within government or public sector IT operations (if applicable)
You will find additional information about the job in the Duty Statement.
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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