Kuehne + Nagel

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Are you a tech-savvy problem solver with a passion for helping others? Join our team as an IT Support Engineer, where you’ll provide essential second-level technical support and ensure smooth IT operations for our organization.

As an IT Support Engineer, you will provide expertise and technical knowledge for enterprise IT application users. Your responsibilities will include identifying, prioritizing, troubleshooting, and resolving product-related technical issues, managing service requests, and ensuring the optimal performance of IT systems. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-centric approach.

How you create impact

• Handle incident reports and service request tickets. Independently evaluate, diagnose, analyze the root cause, and provide solutions to encountered problems using structured incident resolution approaches.
• Provide emergency response and escalate complex problems to the next support level.
• Manage incident reports and service requests within the agreed SLA.
• Contribute to the team’s knowledge base development and ensure know-how transfer to and within the team. Develop and record template solutions for known problems.
• Maintain effective working relationships with other support teams, IT departments, business units, and external service providers.
• Update skill set by keeping up with technology changes and industry trends. Attend training as per the professional development plan.
• Adhere to existing K + N Guidelines, Standard Operating Procedures, internal processes and working instructions.
• Follow the pre-aligned monthly shift plan. Team is providing support coverage Monday–Friday from 8 AM to 8 PM with two 8h shifts: morning shift 08:00-16:30 and evening shift 11:30 – 20:00.

What we would like you to bring

• Professional education or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Have strong critical thinking, analysis, and problem-solving abilities.
• Be able to learn quickly, internalize new knowledge and become proficient with unfamiliar systems.
• Proficient in the English language, both written and verbal. Know how to communicate clearly and efficiently and adjust communication style according to the situation.
• Able to work both independently and as part of a team. Be able to self-organize and have good time management.
• Familiar with object-oriented programming methodologies (preferably Java).
• Familiar with relational database technologies (PostgreSQL preferred), including an intermediate or higher level of SQL.
• Basic experience and understanding of Unix/Linux operating systems.

What's in it for you

Join Kuehne+Nagel’s IT Hub in Tallinn, where your work will have a meaningful impact on the logistics industry. Here, you’ll find a hybrid work model, extensive health benefits, and a culture of continuous learning that ensures your career growth. You’ll be surrounded by extraordinary and committed people, all dedicated to shaping the future of logistics. Even if you don’t tick every box, we encourage you to apply — your unique perspective and experience could be exactly what we need. Be part of a team that values work-life balance, supports your personal well-being, and empowers you to contribute to something truly impactful.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.