Amazon

DESCRIPTION

Amazon's Artificial General Intelligence organization is building the next generation of solutions and experiences with AI, shaping the way information is delivered, consumed and utilized.

That's where you come in. We're looking for a Program Manager to join our International team to help us build the future. As a Program Manager, you will be responsible for identifying and executing on opportunities to bring information to our team’s customers and beyond.

Key job responsibilities

In this role you will:

• Lead AGI Information programs for the International customers, with a focus on Italy, setting and tracking country-specific goals and business metrics.
• Ensure the product meets high standards of engagement and quality.
• Act as the final reviewer for all customer experiences, ensuring they are culturally relevant and linguistically appropriate for Italian users.
• Define and enforce customer experience guidelines.
• Identify opportunities to improve the Information experience, by analyzing customer feedback and data.
• Collaborate with cross-functional teams to deliver new features.
• Stay updated on key events and trends in Italy, ensuring that AGI Information content remains timely, accurate, and relevant.
• Collaborate with internal and external stakeholders, providing region-specific input and supporting country-specific initiatives.
• Drive process improvements to scale efficiently and manage risks by proactively identifying potential issues impacting the customer experience.

About the team

The AGI Information team sits at the intersection of AI technology and trusted information. Driven by our passion for how AI can be used by products to generate new experiences, we move swiftly and purposefully to develop the most comprehensive, intuitive, and trusted information sources for AI models and customers.

BASIC QUALIFICATIONS

• Solid experience in program management, product management, or a related field.
• Proven track record of delivering complex projects, from concept to execution, in a fast-paced environment.
• Experience in managing cross-functional teams and working with multiple stakeholders.
• Analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Experience with metrics tracking, goal setting, and driving business performance.
• Strong written and verbal communication skills in English and Italian.
• In-depth knowledge of Italian culture, current events, societal trends, and customer preferences.

PREFERRED QUALIFICATIONS

• Familiarity with AI, machine learning, or voice assistant technologies.
• Experience in customer experience strategy, particularly for localized or international markets.
• Proven ability to influence and collaborate with engineering, marketing, and business development teams.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.