Metrolinx

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

What will I be doing?

• Organizes, analyzes and maintains asset information to establish an accurate and complete repository and to track software and hardware assets throughout their lifecycle;
• Analyses and reports on asset usage when contracts are nearing completion to determine if license and support should be renewed; makes recommendations to renew licenses or terminate contracts, based on results of analysis (e.g. usage, cost effectiveness, etc.);
• Assists with the establishment and implementation of standardized global IT Asset Management (ITAM) policies, processes and procedures to foster/ensure compliance with contract requirements; manages ongoing maintenance of procedures;
• Conducts and reports asset reconciliation and audit activities related to license compliance requirements, including financial, licensing, warranty information; implements audit recommendations/findings to ensure compliance is met;
• Provide appropriate data to ITAM Ordering & Contract Coordinator for processing procurement requisitions. Analyze trends and market conditions for present and future company requirements of software and hardware assets.
• Compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement. Communicate asset lifecycle changes such as end of life – support, retirement with identified risks and options to team members and stakeholders in a timely and clear fashion
• Maintains information in a database format to address budgeting, compliance and inventory, contracts and costs and assists in the development of reporting to address management requirements for information and composes relevant reports to support management decision-making;
• Continuously monitors performance of existing processes, recommending solutions and implementing process efficiencies where required and research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets.
• Prepares workflows/procedures to ensure new/updated process is integrated into operational environment
• Provides support for I&IT Operations related projects as required.

What Skills and Qualifications Do I Need?

Required Skills:

• Effectively convey qualitative & quantitative information to both technical and non-technical audiences.
• Working experience with the ServiceNow® product, and in particular, an advanced user of ServiceNow® Software Asset Management Professional (SAMPRO).
• Demonstrated years of professional working experience with Software Asset Management at or for large organization(s)
• Demonstrated years of professional working experience on managing software licensing agreements and compliance, including interpreting licensing terms and conditions, conducting audits, renewals, and negotiations.

Desired Skills:

• Highly proficient in the use of Microsoft Excel to create/modify pivot tables; create dashboards; clean data; working with large data sets & occasionally consolidating data from multiple sources.
• Proficient with infrastructure software; having experience managing large, complex infrastructure vendors like IBM, Microsoft, VMWare, Oracle
• Familiar with ServiceNow® Discovery Tools & the Configuration Management Database (CMDB).
• Exceptional analytical, research, and problem-solving capabilities.
• Can adapt to working in a fast-paced, collaborative team environment.
• Attention to detail and a commitment to delivering high-quality results.
• Completion of International Association of Information Technology Asset Managers (IAITAM) Certified Software Asset Manager (CSAM) is an asset.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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