Front

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for a strategic and analytical Finance leader to join our growing team as the Corporate FP&A Lead. In this high-impact role, you will own company-wide financial planning, lead board and investor reporting, and deliver insightful, actionable recommendations to drive our strategic decision-making.

You’ll be responsible for overseeing the corporate model, managing our budgeting, forecasting, and variance analysis processes, and shaping how we measure and communicate company performance. You will work closely with the CFO, executive leadership, and key cross-functional partners to ensure financial rigor and visibility across the organization.

This is an exciting opportunity for someone who thrives in a dynamic SaaS environment and enjoys building from the ground up, driving process excellence, and influencing at the highest levels.

What You'll Do:

• Lead Company-Wide Planning & Forecasting
  • Own the corporate financial model, ensuring accuracy and agility in planning across revenue, headcount, expenses, and cash flow.
  • Lead the annual budgeting and quarterly reforecasting processes, aligning with executive and departmental stakeholders.
• Board, Executive, and Investor Reporting
  • Drive preparation of all board and investor reporting materials, including performance dashboards, KPIs, financial summaries, and scenario analyses.
  • Provide clear, concise financial narratives that distill key insights and strategic implications for senior audiences.
• Performance Management & BvA Analysis
  • Deliver recurring and ad hoc budget vs. actual (BvA) analysis at both corporate and departmental levels.
  • Partner with business leaders to understand drivers of variance and incorporate learnings into future planning cycles.
• Operational Excellence & Automation
  • Identify and implement opportunities to streamline planning and reporting processes, increasing accuracy, timeliness, and automation.
  • Support system improvements across planning, reporting, and financial infrastructure (e.g., FP&A platforms, ERP integrations).
• Business Partnership
  • Serve as a thought partner to business leaders by providing actionable insights that drive growth, efficiency, and accountability.
  • Build strong cross-functional relationships across GTM, R&D, People, and other key functions to ensure financial alignment with strategic goals.

What You Bring:

• 5–7+ years of experience in FP&A, strategic finance, investment banking, or private equity, preferably in a high-growth SaaS environment.
• Deep experience in corporate-level financial planning, budgeting, and reporting with demonstrated ability to manage complex models and large data sets.
• Strong command of Excel-based modeling and a solid understanding of SaaS financial metrics (e.g., ARR, NRR, CAC, CLTV, gross margin, retention).
• Proficiency in 3-statement modeling, scenario planning, and cash flow forecasting.
• Experience creating and presenting materials for executive and board audiences; ability to distill complex data into compelling, strategic insights.
• Strong working knowledge of GAAP accounting, ASC 606 / 340, and SaaS-specific revenue recognition principles.
• Excellent communication and business partnering skills, with the ability to influence cross-functional stakeholders and drive outcomes.
• Comfortable working in a fast-paced, evolving environment and balancing short-term execution with long-term strategic thinking.

Nice to Have:

• Experience with modern finance tools such as Pigment and Netsuite.
• SQL or comfort navigating large datasets; understanding of data infrastructure and warehouse architecture is a plus (though not required—data support is available).

Why Join Us?

As our Corporate FP&A Lead, you’ll play a critical role in shaping how we manage performance and make strategic decisions during a key phase of our growth. You'll have direct exposure to company leadership, influence business outcomes, and help architect the financial engine that powers our scale.

What We Offer:

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Holiday Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice