Assurant, Inc.

Process Engineer Tech is responsible for supporting all production functions, and assisting with developing work instructions to ensure consistent, reliable and high-quality level products within economic constraints. Must apply direct floor experience to deploy efficient and capable processes to various processes such as high model mix electronic repair and assembly, forward/reverse logistic and liquidation processes in response to business requirements. The role will assist to set up a repair process and equipment for cell phone devices.

This is an onsite role within our Mt. Juliet TN facility.

What will be my duties and responsibilities in this job?

• Assist Process Development for Repair of Cell phone devices
• Assist in implementing and maintaining repair processes for cell phone devices
• The processes are inspection, testing, replacement of major components, correct tools to perform repairs and a process setup for the storeroom with the spare parts
• Work with the operations team and quality group to make sure the repair process supports customer requirements
• Develop work instructions for the process and process flow charts
• Implement and support cell phone repair certification for Apple, Samsung, and Motorola
• Assist in implementing improvements for the process that will reduce costs and improve customer satisfaction
• Participate in lean/six sigma process improvement initiatives, Kaizen events, and Value Stream Mapping
• Support manufacturing operations with regards to device failure validation, root cause analysis, corrective action implementation
• Lean manufacturing experience with the ability to implement Lean concepts such as single piece flow manufacturing, Kanban material replenishment, Heijunka schedule planning, Takt time/cycle time work element analysis and line balancing, etc.
• Collaborate with plant and leadership team, customers, suppliers, and production floor personnel to identify and facilitate projects to improve key performance indicators (KPIs)
• Perform time studies and work on reducing time for repairs
• Train operators on repair processes and procedures based on work instructions
• Support any process issues that are escalated or identified on the floor so the repair area can continue to repair phones
• Utilize Microsoft Office (Word, PowerPoint, & Excel) for the purpose of editing, revising, and creating production documentation and process analysis
• Perform root cause failure analysis on repair process failures
• Actively identify & pursue Lean process improvement initiatives

What are the requirements needed for this position?

• Associates/Technical Degree Industrial/Manufacturing/Mechanical/Mechatronics Engineering
• 3+ years' experience in Lean Process Engineering environments
• 3+ years' experience with line balancing, cycle times, MOST, and takt times

What other skills/experience would be helpful to have?

• Bachelor’s degree in Industrial/Manufacturing/Mechanical/Mechatronics Engineering or equivalent or 5+ years of active experience in Process Engineering activities described in job responsibilities section
• Automation and equipment line balancing & sustainment experience
• Work with Customers and other Organization Groups to document / develop process requirements
• Actively identify & pursue process improvement initiatives resulting in decreased CPU
• Strong focus with continuous process improvement (CPI)
• Experience in a reverse logistics environment
• Ability to multitask in a fast paced, dynamic assembly and logistics environment

Pay Range:

$23.13 - $38.18

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

06/11/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.