Dana Farber Cancer Institute

Responsibilities:

• Create an exceptional patient experience by delivering outstanding customer service throughout the check in and check out process.
• Manage complex scheduling to meet patient needs.
• Act as a liaison for patients, families and providers.
• Respond to emergent and compliance matters with creative problem solving and critical thinking.

“I will always go above and beyond for my patients. I think about, if this was my family member, how I would want them to be treated. When patients come into the clinic I try to put them at ease. A smile goes a long way.”

• Cheryl, Clinic Coordinator II

Qualifications

• Bachelor’s degree preferred.
• 0 - 1 year experience in a customer service setting.
• Proficiency in technology and complex computer systems required.
• Ability to work in a fast paced and complex clinical environment.

“Starting my career here as a Clinic Coordinator I was able to hone in on the fundamental skills necessary to organize a clinical floor. The trajectory of this role has set me up for a career with exponential growth. It is amazing to find a career with people that not only value you, but one that you find value in.”

• Kevin, Practice Manager

Professional Growth:

The Clinic Coordinator position may lead to career opportunities in administrative, team lead, and management roles. Dana-Farber is committed to offering a variety of personal, professional, and leadership development opportunities to all members of its workforce to meet the everchanging needs of our workforce and our industry.