ProMach

Job Details

Description

At ProMach, our accounting and finance teams consistently deliver excellence through their meticulous attention to detail, strategic financial planning, and commitment to upholding ethical and transparent financial practices.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you thrive in an environment where you can serve as a trusted advisor, we want to talk to you.

Do we have your attention? Keep reading.

ProMach’s Financial Shared Services Organization is seeking a talented Sr. Manager, Invoice-to-Cash (I2C). This position reports to the Senior Director of Financial Shared Services and oversees Accounts Receivable services for North America Finance operations. The Financial Shared Services Organization is a USA based, onshore operation. This position is located in Charlotte, NC.

The Sr. Manager, Invoice-to-Cash will lead the North American Accounts Receivable operations, with accountability for billing, collections, dispute resolution, and cash application. This strategic and operational leadership role requires deep knowledge of financial processes, systems, and controls to drive continuous improvement, optimize cash flow, enhance customer experience, and manage team performance. The ideal candidate brings both analytical rigor and collaborative leadership to transform and scale the I2C function from front to back office.

Are you passionate about this work?

Leadership and Strategy

• Provide service delivery for the I2C lifecycle of invoicing, collections, dispute resolution, and cash application, focused on driving operational excellence and enhanced customer service.
• Develop and execute strategies to optimize DSO, reduce overdue receivables, and improve working capital.
• Lead, mentor, and develop a high-performing team with an emphasis on coaching, development, continuous learning, and achieving results.
• Provide leadership and partner with key stakeholders to resolve escalated service delivery issues and disputes, perform root cause analysis and develop action plans.

Performance Management

• Manage adherence to service level agreements and key performance indicators across I2C to monitor process efficiency, effectiveness, and customer service.
• Manage third party service providers to optimize automations, enhance service delivery, and resolve performance issues.
• Ensure timely and accurate customer invoicing, cash application, dispute resolution, and payment follow-up.
• Collaborate with collections teams on high-risk accounts and strategic initiatives.

Continuous Improvement

• Identify and implement best-in-class practices to standardize, simplify, and scale I2C processes.
• Lead projects with upstream process owners and cross-functional teams in the customer-to-order lifecycle to better align overall End-to-End processes.
• Implement a new cash application software solution.
• Analyze workflow, processes, and operational measures to identify, quantify, and justify recommended improvements, including the use of new digital solutions.
• Drive continuous improvement initiatives and create a culture of continuous process improvement and innovation.
• Champion digital transformation initiatives within the I2C cycle, including ERP improvements and expansion of automation tools.

Business Compliance, Internal Controls, and Reporting Insight

• Own process maps and related documentation, standard operating procedures, policies, and RACI matrix.
• Support audit readiness and compliance with internal policies, controls, and accounting standards to mitigate risks.
• Report on key performance indicators and leverage insights to drive decision-making.

Competencies, Skills & Experiences

• Shared Services experience
• Operational Strategy
• Digital Transformation and Continuous Improvement experience
• Service Delivery Leadership
• People Leadership
• Communication and Influence
• Business Insight and Analytics
• Governance

If this sounds like you, we want to connect!

• BS/BA in Accounting, Finance, Business or related field required. Master’s degree and/or CPA is preferred but not required.
• 10 to 12+ years of progressive experience, in Order to Cash, AR, or financial operations, including at least 3–5 years in a leadership role. Manufacturing experience is a plus.
• Demonstrated ability to influence at all levels of the organization.
• Experience working within a Shared Services Organization is a plus.
• Knowledge and background in process improvement, business operations, project management, change management, and workflow implementations.
• Proven ability to lead distributed teams, manage change, and drive measurable results in a high-volume environment.
• Strong problem-solving skills. Must be hands-on and detail-oriented, but also able to see the big picture.
• Ability to function well in a fast-paced, team-oriented environment.
• Ability to deal with adversity and push back from senior leaders; challenge status quo.
• Strong communication skills – ability to condense information and be concise.
• Strong relationship building skills, must build trust.
• Excellent interpersonal skills with a proven ability to work effectively within all levels of a complex matrixed organization.
• Ability to travel up to 10%

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You’ll enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.