Montana State University

Announcement Number STAFF - VA - 25408

For questions regarding this position, please contact:

Search Support at auxjobs@montana.edu or 406-994-6468.

Classification Title Program Coord I

Working Title Program Coordinator I

Brief Position Overview

Join the University Student Housing team by providing administrative and operational support and services to on-campus students at the Residence Hall front desks.

Position Number 4N1240 / 4N0935

Department Residence Life Administration

Division Auxiliary Services

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $21.50 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

General Statement

University Student Housing (USH) at MSU, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.

Duties and Responsibilities

Each residence hall has a Program Coordinator (PCI) that is vital to the administrative management of that hall. The PCI interacts with students, university staff/faculty, parents and perspective students on a daily basis while performing the duties of the position.

• Manages the front desk environment in order to create a welcoming yet professional space that provides special services to residents.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co-supervises 15-25 student desk clerks.
• Coordinates the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU, policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• And actively participates as part of the team while performing other duties in support of the department’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills

1. Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
2. Proficient experience using computers and various software packages.
3. Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.
4. Demonstrated aptitude organizing and prioritizing workloads, performing work in an organized manner, meeting deadlines, and managing multiple priorities while maintaining a friendly and professional demeanor.
5. Demonstrated experience performing high-volume, detailed oriented work with a great deal of accuracy.

Preferred Qualifications – Experience, Education, Knowledge & Skills

1. Demonstrated skills managing through stressful situations.
2. Leadership/Supervisory experience coordinating and directing the work of others.

The Successful Candidate Will

• Accurately perform duties in a high traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent researching and problem solving skills.
• Follow and explain policies, and procedures.
• Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills.
• Consistently exercise initiative and good judgment.
• Prioritize and organize workload.
• Exhibit a strong sense of self-motivation and self-management.
• Adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co-workers as needed.
• Represent the department to others in a professional and courteous manner.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

• Normal office environment.
• Work for long periods of time at a computer or talking on the telephone.
• Occasionally move, transport and place items up to 30 lbs of various shapes and sizes.
• May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

This position has supervisory duties? No

Number of Vacancies 2

Desired Start Date Upon completion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Review of applications will be on a continual basis and will continue until the position(s) are filled.

Special Instructions

Please address the required and preferred qualifications in your application materials.

Questions? Contact Search Search Support at auxjobs@montana.edu or 406-994-6468.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

Read Full Description