Greets patients in a positive, helpful, and courteous manner
Answers and directs calls to appropriate personnel; takes messages as needed
Directs visitors and physician office patients to correct locations
Assists patients with questions about Patient Portal
Ensures waiting area and front desk are organized and presentable
Obtain demographic and insurance information in a timely and professional manner
Admission:
Verifies/updates personal information, demographic information, assists with appointment information upon request.
Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
Obtains and scans insurance card(s) into applicable database
Verifies insurance eligibility/benefits information and updates in Registration systems.
Collects and witnesses required signatures on patient paperwork
Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
Prints and applies armbands to patients (if applicable)
Escorts patients or arranges for transport to assigned room or service area
Discharge:
Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
Collects/posts payment on account (if necessary) and provides receipt for payments
Reporting/Recordkeeping:
Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
Resolve all billing edits
Supplies:
Properly maintains up-to-date office supplies and stock
Regulation:
Adheres to NMHS/NMMC Policies/Procedures/Guidelines
Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes
Requirements:
High School Diploma or equivalent; preferred Associates Degree in Business or related field
Minimum of 2 years’ of clerical and collection experience in a healthcare environment; preferred
Strong organizational, customer service and communication (written and verbal) skills; required
Strong mathematical skills and problem solving abilities; required
Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
Strong interpersonal skills; required
Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required