Dow Jones

Job Description:

SENIOR ANALYST

Job Description

You will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK.

About the Jbb:

As part of our busy EMEA Credit Control Team, we are looking for a candidate fluent in French with collections or customer service experience, who is a quick learner and can adapt rapidly in a very friendly but busy environment.

You will be responsible for all aspects relating to their ledger including other countries from the EMEA region apart from France by taking full ownership of their assigned accounts.

Our Collections Team believes teamwork and developing strong relationships with both internal and external stakeholders is the key to success.

KEY ACOUNTABILITIES

• Work and supporting the Supervisor on the daily on cash collections task.
• Provide support and analysis to the regional Supervisor on regional or cross regional projects or reporting, as required by Management.
• Show positive and efficient attitudes and initiatives along with problem solving approach when facing issues.
• Be responsible for a collections project or process to facilitate the effectiveness and efficiency of the Collections department.
• Proactively apply collections strategies to reduce the overall DSO while collecting efficiently and effectively all past due invoices.
• Identify and recommend opportunities for improvement in existing processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
• Build customer relationships through phone calls and emails in order to establish good communication and anticipate any risk of late payment or disputes.
• Maintain client confidentiality and deliver a consistent and professional level of customer service
• Build and maintain strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved promptly
• Identify and report any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
• Maintaining regular detailed notes and client information in our Collections tool
• Inform sales representatives and Collections Supervisor of significant changes in account status
• Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
• Meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
• Work with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
• Perform other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Fluent in written and spoken English and French
• Fluency in any of the following languages: Spanish, Portuguese, Arabic is a plus
• Minimum of 5-7 years experience in a busy credit control department
• SAP knowledge preferred but not essential,
• Good Excel skills is a plus
• Good analytical ability
• Delivering under pressure and meeting deadlines
• Well organised and able to manage priorities
• Excellent communication skills
• Good team player

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Finance

Job Category:

Finance

Union Status:

Non-Union role