Patient Access Representative

Req #: 0000203566

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Day

Facility: Newark Beth Israel Medical Center

Department: Physical Therapy

Salary: $20.14 - $25.47 per hour

Location:

Newark Beth Israel Medical Ctr, 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title:Patient Access Representative

Location:Newark Beth Israel Medical Ctr

Department Name:Physical Therapy

Req #:0000203566

Status:Hourly

Shift:Day

Salary Range: $20.14 - $25.47, Hourly

Pay Transparency:

The above reflects the anticipated hourly range for this position if hired to work,

The Compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience,

Job Overview:

The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner.

Qualifications:

Required:

• High School Diploma required
• Customer service experience

Preferred:

• Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements:

• Shift working, Day shift 7:00am-3:30pm
• Full-Time, 37.5 hours per week

Essential Functions:

• Check for any incoming email or voicemail messages.
• Answer incoming phone calls promptly and professionally.
• Register new patients, verifying insurance information and collecting copays as needed.
• Pre-register patients by checking insurance coverage, attaching prescriptions to accounts, and addressing any hard stops. If unable to resolve hard stops, address them upon patient arrival.
• Check patients in and out of appointments
• Schedule recurring patient appointments.
• Ensure that referrals are linked to appropriate visits and are not associated with no-shows or cancellations.
• Make daily confirmation calls for physical therapy and occupational therapy appointments. Follow up with patients who have not confirmed their appointments.
• Interview patient to gather pertinent demographic and financial information for scheduling, pre-registration, and/or registration.
• Obtains and accurately documents all demographic information
• Ensures all required forms are provided, reviewed, properly explained, and signed by the patient or an approved person
• Informs patients of financial responsibility and collects appropriate dollar amounts for services to be rendered.
• Completes Medicare Questionnaire on all eligible patients.
• Demonstrates a high level of efficiency, accuracy, and productivity.
• Verifies accuracy of patient demographic information to avoid duplicate medical records.
• Follows department procedures when a duplicate medical record assignment is made.
• Complies with organizational policies on Advance Directives and Patient Rights.
• Provides patients with all regulatory documents, obtains required signatures, and witnesses all patient signatures.
• Manage work queue responsibilities, such as task 13256.
• Scan measurement tools into patient accounts, as provided by therapists.
• Ensure that consent forms are signed by all patients on the first day of each month, working collaboratively with the team to capture all patients.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• .and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

Read Full Description