Choice Hotels

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager, Site Reliability Engineering in the Data Services Domain. The Data Services team creates solutions to collect, manage and transform raw data into usable information for data analysts, data scientists and business analysts to interpret. As a key member of our Data Services Domain, you will contribute to enabling Choice Hotels to make use of data on all decision-making processes.

Are you curious, driven, enjoy working with the latest technologies and have the right blend of business acumen, technically savvy and customer-facing skills? Then this opportunity is for you. If you are willing to work hard, looking for a place to learn and grow, and have the skills we would like to hear from you. We invite you to apply today for our Manager, Site Reliability Engineering role today and #MakeItYourChoice.

Your Responsibilities

• You will be a leader within the Technology organization and, as such, accountable for people management including hiring, reviews, developing team members, etc.
• Engage and influence Software Reliability Engineering (SRE) practices with software engineers, operations and product management teams to align the delivery of technical solutions.
• Manage availability, latency, scalability and efficiency of jobs responsible for data collection and transformations
• Drive data quality accountability within the organization with well-defined processes, metrics, and goals for process quality.
• Lead effective postmortems and through data analysis and ensuring actions are followed up.
• Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements.
• Implement metrics driven processes to ensure service quality targets are met.
• Supports after-hour implementations to production and/or incident management.
• Proven success supporting applications and data engineering processes that satisfy security, scalability, high availability, and network management/monitoring requirements.
• Provide guidance in design and architecture that satisfy data requirements, security, scalability, high availability, and network management/monitoring requirements.
• Guide team in data warehousing concepts and principles.

Your Experience, Skills & Competencies

• At least 10 years’ experience in software development, information systems, or equivalent technical environment, including previous experience in the development of highly transactional, mission critical applications in heterogeneous environments/architectures for multi-user systems.
• Outstanding oral, written, presentation and listening communication skills.
• Exceptional persuasion and diplomatic skills.
• Exceptional interpersonal skills and demeanor, including relationship building and collaboration with diverse cross-functional teams.
• Unparalleled leadership skills.
• Exceptional reasoning, analytical, and problem-solving skills.
• Experienced decision maker.
• Expertise in one or more development technologies: Java EE, python, AWS technologies, Big Data, Spark, Kafka, Redshift
• Expertise in web and/or distributed application design, data warehousing concepts and principles
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint, MS Project, and Excel.
• Bachelor's degree in Computer Science, or related field required or equivalent experience
• Master’s degree in related field preferred.
• Demonstrates key competencies to include action orientation, driving results, plans and aligns.

Your Team

This is a leadership role that will report to the Director, Software Engineering. You will have 10 direct report(s) and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Manager, Site Reliability Engineering, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, Choice opened a newly constructed world class technology center.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.