Ticketmaster

Job Summary:

Who we are.

We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just a ticketing and technology platform, we’re the dedicated team members who work to enrich lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.

Our biggest investment is in our people. We intentionally strive to cultivate, create and celebrate a culture of belonging where our employees feel respected and empowered. That is why we're committed to increasing the diversity of our workforce by fostering a truly inclusive community.

We offer comprehensive health benefits, 401k matching and student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

Ticketmaster welcomes and encourages applications from those in communities historically underrepresented in the technology field.

The Role:

As an engineer on the developer tools team at Ticketmaster, you’ll be involved in managing and supporting a catalog of tools our development teams depend on everyday to do their jobs efficiently. We’re looking for an engineer with a passion for tooling, CI/CD and observability, who will use their expertise in these areas to provide robust and mature solutions to a wide range of software engineers.

Ideally, we would like a candidate to be either in Chantilly, VA, Scottsdale, AZ or Hollywood, CA location. However, option for 100% remote is a possibility for the right candidate as our team is distributed.

What the job is:

• Maintain and support existing tools used by development teams.
• Develop tools to support best practices in application lifecycle management.
• Assist development teams with detecting and resolving CI/CD pipeline problems.
• Assist development teams with detecting and resolving observability problems.
• Serve as subject matter expert for CI/CD and observability
• Participate in previews and trials of new tools.
• Collaborate with development teams on tool usage and best practices.
• Collaborate with developer advocates on improving developer experience.
• Develop tools and processes to assist with migrations from legacy systems.
• Documentation of tools and processes.
• A focus on security, reliability, compliance, and scalability in all designs and solutions.
• Participate in team on-call rotation.

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed

What a qualified candidate should possess:

• 3+ years direct experience with observability tools and concepts.
• 3+ years direct experience with CI/CD tools and concepts.
• Strong understanding of Software Development Life Cycle.
• Proficiency with observability tools such as Prometheus, Grafana, Jaeger, and Splunk.
• Proficiency with CI/CD tools such as GitLab CI, and Jenkins.
• Proficiency with infrastructure as code tools such as Terraform and Ansible.
• Proficiency in at least one major programming language such as Go or Java.
• Proficiency configuring and troubleshooting applications on Linux.
• Proficiency building and deploying containerized applications.
• Proficiency with container orchestration and deployment technologies such as Kubernetes and Helm.
• Understanding of network and infrastructure fundamentals.
• Excellent written and verbal communication skills.
• Strong work ethic and attention to detail.
• A passion for learning.

Not required, but would love to see:

• Competency with the Java ecosystem such the JVM, Maven, and Spring.
• Competency with AWS services such as EC2, ELB, ALB, ASG, API GW, and Route53.
• Competency with secrets management tools such as Hashicorp Vault.
• Familiarity with PCI Security Standards.

Equal Employment Opportunity

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.