Customer Success Specialist, APAC Ecommerce

Payoneer

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll be spending your time on:

  • Oversee and manage existing client relationship, specifically in ecommerce and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively. develop value propositions that address client needs.
  • Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
  • Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development. managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
  • Work closely with the Customer Success Managers to accelerate bringing customers to their portfolio by growing your set of high potential customers
  • Maintaining all information of customer activity within CRM platform.
  • Participate in events, below the line activities and represent Payoneer in industry forums to drive awareness.
  • Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
  • Develop long-term strategic relationships with key stakeholders.
  • Draft various business reports.

What we’re looking for:

  • 1-2 of account management, business development or other relevant experience.
  • Fluent in English. Other Southeast Asian languages (Thai, Bahasa Indonesia) a plus
  • A Bachelor's degree, preferably in business or communications.
  • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact.
  • Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth.
  • Strong written and verbal communication skills.
  • Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills.
  • Track record of meeting and exceeding business established goals.
  • Ability to make decisions in a changing environment, anticipate future needs and drive results.
  • High level of organization and focus and ability to work under pressure.

Not a must but a great advantage:

  • Experience in the IT software industry.
  • Experience in the ecommerce industry (platforms, logistics)
  • Experience using salesforce.com or a similar CRM system.
  • Experience in the Payments and Banking industry.
  • Experience with direct sales for small businesses engaged in cross border trade.
  • Experience with digital marketing, affiliate marketing, social media.
  • Experience with data analytics & BI tools.
  • Experience in working and collaborating with remote teams to get things done.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Continuously improve

Always striving for a higher standard than our last.

Do it. Own it.

Being fearlessly accountable in everything we do.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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Confirmed 2 hours ago. Posted a day ago.

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