Freshworks

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an MDM Technology Analyst (IC3), you will be responsible for supporting the implementation, maintenance, and enhancement of Master Data Management (MDM) solutions utilizing tools such as Reltio, Reltio Integration Hub (RIH), Informatica MDM, and SQL/Python scripting. This role will also involve working with MDM workflows, D&B/ZoomInfo/Salesforce connectors, and ensuring smooth integration across systems. You will collaborate with cross-functional teams to ensure data integrity, quality, and accessibility across the organization.

Key Responsibilities:

MDM Implementation & Configuration:

Implement and configure MDM solutions using Reltio while ensuring alignment with business requirements and best practices.

• Develop and maintain data models, workflows, and business rules within the MDM platform.
• Work on Reltio Workflow (DCR Workflow & Custom Workflow) to manage data approvals and role-based assignments.

Data Integration & Transformation:

• Support data integration efforts using Reltio Integration Hub (RIH) to facilitate data movement across multiple systems.
• Develop ETL pipelines using SQL, Python, and integration tools to extract, transform, and load (ETL) data.
• Work with D&B, ZoomInfo, and Salesforce connectors for data enrichment and integration.

Data Quality & Governance:

• Perform data analysis and profiling to identify data quality issues and recommend solutions for data cleansing and enrichment.
• Collaborate with stakeholders to define and document data governance policies, procedures, and standards.
• Optimize MDM workflows to enhance data stewardship and governance.

Stakeholder Collaboration & Support:

• Work closely with business teams, data stewards, and IT teams to understand and resolve MDM-related issues.
• Conduct user training and provide ongoing support to ensure successful adoption of MDM tools and processes.
• Stay updated on industry trends and emerging technologies in MDM, data integration, and data governance.

Qualifications

Education: B.E / B. Tech in Computer Science, Information Technology, or a related field.

Experience: 5-8 years of experience working with Reltio MDM in a professional setting.

Technical Skills:

• Strong proficiency in SQL for data manipulation and querying.
• Knowledge of Python scripting for data processing and automation.
• Experience in Reltio Integration Hub (RIH) and handling API-based integrations.
• Familiarity with Data Modelling Matching, Survivorship concepts and methodologies.
• Experience with D&B, ZoomInfo, and Salesforce connectors for data enrichment.
• Understanding of MDM workflow configurations and role-based data governance
• Experience with AWS Databricks, Data Lake and Warehouse

Soft Skills:

• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong ability to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to work independently and collaborate in a fast-paced environment.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.