TEKsystems

Join our Credit Union Team – Call Center Customer Service Representative

Are you passionate about helping others and creating exceptional experiences? GESA Credit Union is looking for a friendly, proactive, and member-focused individual to join our Call Center team!

What You’ll Do:

• Be the first point of contact for our members via phone and email, delivering outstanding service with every interaction.
• Handle general inquiries, perform account maintenance, and resolve concerns with urgency and care.
• Take ownership of member issues—set expectations, follow up, and ensure resolution.
• Spot opportunities to introduce members to additional products and services that meet their needs.
• Collaborate with your team and leadership to continuously improve service and operations.

What You Bring:

• 1+ year of experience in a call center or customer service role.
• Bilingual in Spanish is a plus!
• A high school diploma is required; college coursework or a degree is a bonus.
• Strong communication skills—both verbal and written.
• A member-first mindset with a professional, courteous demeanor.
• Ability to multitask, prioritize, and think creatively to solve problems.
• Comfort with Microsoft Office and online systems; experience with call center software is a plus.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pasco,WA.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.