Job Title: Bilingual Customer Service Representative

Job Description

As a Bilingual Customer Service Representative, you will provide outstanding service to promote deep and lasting member relationships. You will answer general inquiries and perform account maintenance via phone or email channels, ensuring that you meet or exceed key critical metrics. Your role involves researching and resolving problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency. You will take ownership of member concerns, set expectations, and provide timely follow-up and resolutions. You will also identify opportunities to offer additional credit union products, promotions, and services to members, generating referrals that deepen relationships.

Responsibilities

• Provide outstanding service to promote deep and lasting member relationships.
• Answer general inquiries and perform account maintenance via phone or email.
• Meet or exceed key critical metrics.
• Research and resolve problems with guidance from MCC Supervisor or MCCR Lead.
• Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
• Identify opportunities to offer additional credit union products, promotions, and services to members.
• Maintain knowledge of credit union policies, procedures, and regulations.
• Perform other duties as assigned.

Essential Skills

• Customer service experience, particularly in financial and banking sectors.
• Bilingual proficiency in Spanish.
• Excellent communication skills, both verbal and written.
• Ability to organize and prioritize multiple tasks.
• Resolves requests with a sense of urgency and escalates timely.
• Promotes and participates in a cohesive team environment.
• Proficient with Microsoft Office software and standard office equipment.
• Familiarity with call center programs and online systems.

Additional Skills & Qualifications

• Minimum of a high school diploma; some college coursework preferred.
• 1+ year experience in call center customer service.
• Courtesy, tact, and diplomacy when interacting with members, peers, and staff.
• Creatively think in an unexpected way to resolve member concerns while adhering to policies and regulations.
• Analyze information and recommend achievable operational improvements.

Why Work Here?

Join a company that invests in its employees, offering plenty of growth opportunities. Enjoy a competitive pay structure along with comprehensive medical, dental, vision, and life insurance coverage. Benefit from paid time off, including 10 paid holidays, and a 401(k) match. Take advantage of our incentive program, tuition assistance, and student loan repayment options. Our engaging work environment is supported by rewards and recognition programs, commuter benefits, and product discounts. We also offer paid time off to volunteer in the community.

Work Environment

Work in a dynamic call center environment within the credit union. Enjoy a comprehensive training program consisting of 6 weeks (4 weeks of training and 2 weeks of nesting). Work 8-hour shifts during normal banking hours (9-6), with a rotating Saturday schedule post-training. The role is located in Richland or Spokane, Washington. After 90 days, based on quality and KPI performance, team members can apply to work from home.

Job Type & Location

This is a Contract to Hire position based out of Spokane, WA.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Spokane,WA 99201.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.