One Door

One Door, Inc. is a pioneering SaaS company that leverages human-centered AI to revolutionize retail experiences. By combining advanced vision-language models, digital store analytics, and real-time orchestration, we help retail teams optimize in-store merchandising, inventory flow, and customer engagement. Our platform empowers brands to make data-driven decisions at scale, reducing waste and maximizing sales while putting end users, store associates and shoppers at the heart of every interaction. As we accelerate growth, we’re seeking a hands-on, strategic leader to help build the scalable systems that will support our mission.

As the Head of IT, InfoSec & DevOps s at One Door Inc., you will:

1. Lead and scale both our internal IT infrastructure and the cloud platform powering our retail AI tools.
2. Secure our systems, data pipelines, and customer environments end-to-end.
3. Streamline our development lifecycle to accelerate feature delivery and innovation.

RESPONSIBILITIES

IT & Internal Systems

• Own the IT roadmap at One Door Inc., ensuring employees have a seamless experience with Google Workspaces, Slack, Zoom, Okta SSO, and a responsive help desk so our distributed team can stay productive and connected.
• Establish and enforce IT policies for device management, onboarding/offboarding, and SaaS tool usage, ensuring consistency as we expand across regions.
• Scale internal IT support and automate routine tasks (ticket routing, user provisioning) to maintain efficiency as headcount grows.

DevOps & Infrastructure

• Design and scale cloud-native infrastructure (AWS / Azure / GCP) that supports both our internal systems and the data-intensive AI workloads powering our retail clients.
• Lead the evolution of CI/CD pipelines, Infrastructure-as-Code (IaC) (e.g., Terraform, CloudFormation), and automated monitoring/alerting (NewRelic, Cloudwatch, PagerDuty) to ensure rapid, reliable deployments.
• Partner with Engineering to optimize performance and fault tolerance for high-throughput image-processing and analytics services, guaranteeing 99.9% uptime SLAs for production systems.
• Provide Level 3 engineering support: troubleshoot escalated production issues, drive root-cause analyses, and collaborate with development teams to implement long-term fixes.
• Identify and implement product improvements—working closely with Product and Engineering—to enhance platform reliability, streamline deployment processes, and accelerate new feature delivery.

Information Security

• Develop and own One Door’s InfoSec strategy, governance model, and multi-year roadmap—balancing cutting-edge AI capabilities with strong data protection.
• Define security architecture, conduct regular risk assessments, and oversee vulnerability management (e.g., container scanning, pen testing) and incident response drills.
• Champion compliance initiatives (SOC 2, ISO 27001, GDPR) both internally and with enterprise retail customers, serving as the primary security liaison during audits.
• Develop and implement company-wide security awareness and training programs, focusing on secure data handling, best practices for privacy, and the responsible use of AI.

Leadership & Collaboration

• Hire, mentor, and manage a cross-functional team of IT, DevOps, and Security engineers and foster a culture of continuous improvement and innovation.
• Define and track key metrics (MTTR, Change Failure Rate, Helpdesk SLA adherence, security maturity score) that measure infrastructure reliability, security posture, and IT service delivery.
• Collaborate closely with Engineering and Product teams to balance rapid feature releases (especially around new AI modules) with risk management and operational stability.
• Advise executive leadership (CTO/COO/CEO) on infrastructure investments, emerging AI infrastructure trends, and overall security posture, ensuring alignment with One Door’s retail-driven roadmap.
• Work closely with the Customer Success and Implementation teams to ensure clients are onboarded smoothly, adopt our AI-driven platform effectively, and achieve their store-optimization goals.

QUALIFICATIONS

• 7+ years of combined experience in IT, DevOps, and InfoSec roles ideally within a SaaS or AI-driven company and at least 3 years in a leadership capacity.
• Proven track record scaling infrastructure and securing systems in a cloud-native environment (AWS, Azure), especially for data-intensive or AI workloads.
• Hands-on expertise with CI/CD tools (GitHub Actions, or GitLab CI), container orchestration (Kubernetes/EKS), and Infrastructure-as-Code frameworks (Terraform, CloudFormation).
• Strong understanding of cybersecurity principles, compliance frameworks (SOC 2, ISO 27001, GDPR), and risk management best practices.
• Excellent written and verbal communication skills; able to translate complex technical concepts, particularly around AI pipelines, for non-technical stakeholders (e.g., retailers, compliance officers).

PREFERRED

• Direct experience leading infrastructure and security functions at a high-growth SaaS company during rapid scaling phases.
• Certifications such as CISSP, CISM, AWS Certified Security-- Specialty, or CKA.
• Hands-on experience working alongside enterprise customers and auditors on security reviews, compliance, and contract negotiations.
• Familiarity with Zero Trust architecture, modern endpoint security tooling, and AI governance frameworks (e.g., NIST AI Risk Management).