STARS Requisition number
94810BR
Posting Position Title
IT Support Technician 2, HSIT
Essential Duties
1. Manages a client department’s complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department’s needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.
Required Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Duration Type
Regular
Work Week
Standard (M-F equal number of hours per day)
University Job Title
IT Support Technician 2
Worksite Address
100 Church Street South
New Haven, CT 06519
Work Location
Medical School Campus
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Searchable Job Family
Technical Support
Total # of hours to be worked:
37.5
Position Focus:
Working in Health Sciences IT, this role serves as a generalist responsible for a broad range of support and troubleshooting of hardware, software, computers, mobile devices, networks, AV systems, and other technologies. Assists with equipment recommendations, deployment, and overall equipment lifecycle, while adhering to university policies, standards, and procedures. Documents supported systems and relevant procedures. Maintains knowledge of current technologies and best practices.
Preferred Education, Experience and Skills:
At least one certification from CompTIA, Microsoft, Apple, or ITIL preferred. Prior experience with ticket management systems, ITIL processes with incident management.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Additional Background or Health Screening Requirements
Selected incumbent must have successful completion of a DMV check and a valid driver’s license.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Compensation Grade
Labor Grade E
Bargaining Unit
L34 - Local 34 (Yale Union Group)
Supervisory Organization
YSM ITS Medicine & Health - Technology Support Services, IT Support
Time Type
Full time
Required Skill/Ability 1:
Excellent troubleshooting, critical thinking skills, and the ability to apply independent judgment to research and resolve issues.
Required Skill/Ability 2:
Ability and willingness to learn new skills as necessary to meet the evolving technology needs of the university.
Required Skill/Ability 3:
Advanced proficiency with Apple and Windows desktop and mobile operating systems, troubleshooting and resolving miscellaneous hardware, software, network, and AV problems. Advanced knowledge of standard software packages.
Required Skill/Ability 4:
Excellent communication, interpersonal skills, and attention to detail. Ability to communicate with a diverse user community using diplomacy and professionalism.
Required Skill/Ability 5:
Ability to work both independently and with a team.
Note
Yale University is a tobacco-free campus
Wage Ranges
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Work Model
On-site
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