THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
This position provides hybrid telework opportunities. Beginning July 1, 2025, all employees will be required to work in-person at least four days per week in alignment with Executive Order N-22-25. The work location is 722 Capitol Mall, Sacramento. Telework is based on operational needs.
The EDD Workforce Services Branch (WSB) is seeking candidates to apply for a Staff Services Analyst (SSA) /Associate Governmental Program Analyst (AGPA) position in the Branch Operations Unit (BOU) within the Central Office Workforce Services. Working as an analyst, you'll be part of a diverse and passionate team helping our fellow Californians get back to work. You'll utilize your problem-solving skills for creative solutions in the workforce system. You'll provide excellent customer service to internal and external stakeholders. You'll enjoy a fast-paced, dynamic workload that will keep you engaged and motivated. You'll have knowledgeable and supportive team members and management to help you succeed. You'll make a difference every day.
The BOU is the Central Office liaison with the Business Operations Planning and Support Division (BOPSD) and provides operational and safety support to the Workforce Services Branch Central Office and Field Divisions – Northern, Southern, and LA Coastal.
The BOU is seeking a dedicated, creative, and motivated professional to assist with answering technical questions and responding punctually to requests received daily from the BOU Outlook inboxes. The analyst will work under the direction of a Staff Services Manager I (SSM). The analyst will be responsible for maintaining the BOU inboxes and assisting our WSB staff, internal and external stakeholders, and our customers.
The analyst performs a variety of complex staff assignments daily within these inboxes that require intricate attention to detail, effective communication, and punctuality. Requests to be reviewed and processed include, but are not limited to, premises space action agreement requests, office moves, relocations, or closures, Central Office facilities requests, staff concur travel, vehicle requests, processing change requests forms, validating training programs within America's Job Centers of California (AJCCs), and WSB inventory control. The analyst is expected to maintain several databases, including the AJCC database, facilities equipment inventory, and Frequency Operating Button (FOB) library within SharePoint and Teams.
The analyst will be cross-trained within each inbox to learn the procedures and confirm that proper documents, forms, and information are provided to complete the request accurately. Additionally, the analyst will be assigned and assist with various special assignment updates maintained by the BOU routinely, and as needed.
"An additional position is available within the BOU unit. Should you wish to be considered for this opportunity as well, please submit your application to JC 481136."
About WSB: The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated workers for participation in the workforce and brings employers with job openings together with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB’s Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California. The Deputy Director’s office oversees the Branch personnel program, risk management program, statewide workforce initiatives and participates in the development of policy and funding strategies in support of the workforce system.
WSB Mission
California’s workforce system supports economic vitality by connecting people, training, and work.
As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information.
Does this job seem like a good fit for you? If so, please see the Duty Statement and Desirable Qualifications below as it outlines more information on the available positions. Join our team to improve the lives of Californians!
The position is located at 722 Capitol Mall in the heart of downtown Sacramento within walking distance to light rail, farmer's market during the summer months, the Golden 1 Center, the California State Capitol, historical Old Sacramento and an eclectic collection of retailers, restaurants, food trucks and entertainment venues. Electric bike and scooter rentals are readily available. Currently, the EDD provides a 100% discount to select commuter methods with pick-up/drop-off locations close to the office.
You will find additional information about the job in the Duty Statement.
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
This position is considered “hybrid” with on-site work four days a week at 722 Capitol Mall, Sacramento, CA and telework one day a week, on average, dependent on operational needs.
Cubicle environment. No overnight travel required.
You will find the Minimum Requirements in the Class Specification.
Job Code #:
JC-481111
Position #(s):
280-380-5157-781
Working Title:
Staff Services Analyst/Associate Governmental Program Analyst
Classification:
STAFF SERVICES ANALYST
$3,749.00 - $4,698.00 A
$4,059.00 - $5,081.00 B
$4,868.00 - $6,093.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,855.00 - $7,327.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Applications without the inclusion of a Statement of Qualifications (SOQ) or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information.
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Staff Services Analyst Bulletin
Associate Governmental Program Analyst Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/21/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Employment Development Department
Mail In Address
Attn: Job Control # 481111
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Employment Development Department
Drop Off Address
Attn: Job Control # 481111
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Lindsay Kram-Gonzalez
(916) 839-0963
Lindsay.KramGonzalez@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.
SOQ should describe how your education, training, experience, and skills qualify you for this position. The SOQ cannot exceed two pages in length and include your name in the top right-hand corner.
Please clearly number your responses to the following questions in the order listed below. Identical answers provided for each question will not be considered to move forward. Failure to follow these instructions could eliminate you from further consideration.
1. Describe a time when you were assigned a new project with limited information. In your response,
please address the following:
a) What steps did you take to organize the project and gather missing information?
b) Which strategies or tools did you use to overcome knowledge gaps?
c) How did your prior experience help you succeed in this project?
d) What was the outcome and how did your approach contribute to it?
2.This position requires consistency, attention to detail, timely work completion, and effective
communication. Please describe a specific time when you managed multiple assignments or
inboxes with shifting priorities and deadlines. In your response, address the following:
a) How did you prioritize and organize your workload?
b) What strategies or tools did you use to manage competing deadlines?
c) How did you ensure attention to detail while working quickly?
d) How did you communicate with internal or external customers to meet expectations?
Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without a SOQ and the above direction not followed will not receive further consideration and will be excluded from the hiring process.
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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