Great Hearts Academies

POSITION: Enrollment Coordinator, Great Hearts Nova

LOCATION: Remote

• Great Hearts is not able to hire employees from the following: California, Connecticut, D.C., Hawaii, Maryland, Massachusetts, New Jersey, New York, North Dakota, Ohio, Oregon, Rhode Island, Washington, Wyoming; International

DEPARTMENT: Great Hearts Nova

REPORTS TO: Senior Director of Growth

FLSA: Salary, $45,000 to $55,000 per year

Company Description

Great Hearts Academies is a nonprofit charter management organization (CMO) that operates classical, preparatory, K-12 public charter schools. The Great Hearts purpose is to cultivate the minds and hearts of students through the pursuit of truth, goodness, and beauty. We serve over 28,000 students across Texas, Arizona, and Louisiana with expansion plans into more states. Great Hearts is dedicated to providing additional communities with access to our liberal arts model, and, as the network scales both locally and nationally, we aim to restore excellence to American public education. We proudly prepare students for success at the best colleges and universities in the nation, but we see our larger purpose as producing great-hearted graduates that are prepared to be intellectual, moral, and engaged citizens.

Great Hearts Nova, from the Latin novus, is the newest Great Hearts entity designing, building, growing, and scaling new educational models.

Position Summary

Great Hearts Online is seeking a full-time Enrollment Advisor to contribute to the growth of Great Hearts Online academies. The day-to-day work will mainly consist of calling and hosting support zoom sessions for recently enrolled students with aim to support their onboarding process. This role will be responsible for ensuring new scholars are logged in and attending class on their first day of school and posting their first assignment.

Throughout the onboarding process, the enrollment advisor will learn about the needs and concerns of scholars and their families and demonstrate how Great Hearts Online is an excellent and best in class classical education. This position will strive to re-enforce the family's decision to school with Great Hearts.

• Monday and Tuesday the enrollment advisor will host live support sessions from 7:30 am to Noon CST and monitor in-bound phone lines. This role requires the ability to quickly take calls and meet in zoom for support. Afternoons are dedicated to returning any missed calls and tracking progress.
• Wednesday and Thursdays 8am to 5pm are reserved for individual meetings to provide 1:1 support to families who need it most.
• Friday this role will host Webinars that share strategies, tips, and tricks for schooling successfully online. Throughout the school year, this role will track scholars who persist and share findings for scholars who do not stay enrolled in Great Hearts Online.

Finally, Once and Enrollment Advisor finishes enrolling a scholar they will continue to provide onboarding and customer service support, while a scholar makes the transition to schooling in the virtual environment. We are looking for individuals who are passionate about Great Hearts and online learning!

Duties and Responsibilities

• Enthusiastically and confidently call, text and email enrolled families to help scholars persist in Great Hearts Online
• Track conversations diligently in the CRM and enrollment systems, and provide timely and appropriate follow-up
• Effectively follow call and messaging guidelines for all families to meet daily and weekly metrics
• Practice radical hospitality, knowing who to get the right answers from to keep families happy and moving forward
• Support families through the onboarding process, collect needed documents, and verify eligibility
• Coordinate with campuses and internal departments to ensure students have all the needed technology and systems to initiate their coursework.
• Collaborate and communicate with the team on patterns, trends, support needed, and more
• Conduct “walk to class” with each student, teach them how to navigate needed systems and support them as they initiate online learning.
• Report out daily, weekly, and monthly retention rates

Qualifications, Competencies, and Strengths

• High school diploma
• Minimum 1 year of sales or customer service experience; knowledge and experience in charter schools is preferred
• Demonstrated success in relationship building and taking people from interest to all-in on a product, service, or idea
• Excellent oral and written communication skills
• Fantastic relationship and trust builder
• Highly goal-oriented
• An influencer personality with an understanding of how to direct the conversation
• Fluency with technology: Microsoft Outlook Suite, Google Suite, HubSpot, SchoolMint, Canopy/School Axis
• Fluency with Canvas Learning Management System (LMS) and other LMSs preferred
• Ability to work autonomously and to demonstrate strong time management and organizational skills
• Ability to respond appropriately to feedback, mentoring and coaching
• Interested and skilled in a fast-paced, remote work environment that is filled with change
• Incredible interpersonal communication skills, empathy, honesty, and teamwork

Type of clearance:

Must possess or obtain a valid Level One IVP Arizona Department of Public Safety fingerprint clearance card and pass TX background fingerprint clearance.

Physical functions:

Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching.

This description reflects management’s assignment of essential functions; it does not exclude or restrict the additional tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.

Additional information can be found at www.GreatHeartsCareers.org.