Amazon

DESCRIPTION

We are seeking a Senior Technical Program Manager to join our World Wide Grocery Store Tech (WWGST) Checkout Engineering team in Austin, TX. This strategic role will drive the most critical and complex programs across our entire checkout technology portfolio, including global payments, US and international POS systems, boundary system integrations, quality assurance, and program management teams.

The ideal candidate will own the "when" of delivering our highest-priority initiatives, while playing a crucial role in defining the "what" and "how" of our most strategic solutions. Reporting directly to the Director of Checkout Engineering, you will be the driving force behind our most impactful programs, leading and influencing across technical and non-technical teams throughout the organization.

Key job responsibilities

As a Senior TPM in the WFM Checkout Engineering team, you will:

• Own delivery timelines ("when") for strategic, multi-team initiatives across the entire checkout technology portfolio
• Shape solution architecture and feature prioritization ("what") in partnership with senior technical leaders and product managers
• Guide implementation strategies and technical approaches ("how") across multiple engineering teams
• Coordinate with other program managers to drive operational excellence
• Develop and maintain integrated roadmaps across checkout engineering workstreams
• Orchestrate cross-team dependencies and resource allocation to optimize delivery
• Drive architectural decisions that affect multiple teams and systems
• Identify and mitigate organization-wide risks and technical debt
• Establish program-level KPIs and success metrics that align with organizational objectives
• Facilitate executive-level communication and strategic planning
• Identify and manage critical cross-team dependencies and resource constraints across all teams to optimize delivery and reduce risks
• Partner with Checkout Engineering leaders on strategic planning and organizational design
• Drive cross-team architecture and design reviews
• Represent the organization in senior-level planning and strategy sessions
• Drive continuous improvement in program management practices and tools

A day in the life

A typical day for a Senior Technical Program Manager (TPM III) in the WWGST Checkout Engineering team involves strategic leadership across the entire checkout technology portfolio. They lead program reviews with senior technical teams, drive architectural decisions, and participate in executive strategy sessions. Key activities include mentoring other TPMs, resolving cross-team dependencies, and creating high-level program updates that align checkout initiatives with organizational goals. The TPM III balances immediate execution with long-term strategic planning, ensuring successful delivery of complex payment and POS programs across WWGST operations.

About the team

The World Wide Grocery Store Tech (WWGST) Checkout Engineering team is an agile group specializing in grocery technology. We manage global payment solutions, POS software, testing, and delivery for Whole Foods Market stores across the US, Canada, and UK. Our team uses our deep retail payment and POS technology expertise to deliver efficient, compliant checkout experiences. Working closely with cross-functional partners, we ensure efficient operations while continuously improving our systems. Our mission is to drive innovative payment and POS solutions that enhance the WWGS shopping experience .

BASIC QUALIFICATIONS

• 8+ years of technical product or program management experience
• 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• 8+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Proven track record of leading complex, multi-team technical programs
• Experience mentoring other technical program managers
• Strong technical background with ability to influence architectural decisions
• Exceptional written and verbal communication skills, including executive-level communication
• Demonstrated ability to lead and influence across organizational boundaries

PREFERRED QUALIFICATIONS

• Experience leading programs spanning US and international markets
• Strong understanding of quality assurance and testing methodologies
• Experience with large-scale retail system modernization
• Track record of driving organizational change and process improvement
• Experience managing programs with significant regulatory compliance requirements
• Previous experience leading technical programs in grocery or retail

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.