About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
Assist the Director of Engineering in all aspects of hotel and building maintenance including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Responsibilities
General
Builds a motivated and skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs.
Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth.
Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments.
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals.
Prepares annual plans and forecasts, consistently monitors and manages budgetary goals.
Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook.
Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited.
Provides regular and fair performance feedback to employees, formally and informally as appropriate.
Is seen as a hands-on leader, assists employees in crunch times.
Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply.
Promotes and ensures a safe working environment.
Performs any other cognate duties as and when required.
Departmental
Assist in the hiring, training, supervision, scheduling, counselling, and evaluation of performance and planning the activities of maintenance staff including making spot checks on a daily basis
Assist the Director of Engineering in the day-to-day engineering operations.
Ensure the engineer’s store is well stock and managed.
Liaise with outside contractors and all maintenance contracts.
Prepare duty / leave roster for engineering staff.
Supervise and ensure correct enforcement of meal and break periods for staff in accordance with the hotel’s regulation.
Ensure proper execution of work order/request system and that items are followed up on when necessary.
Implement preventive maintenance schedules, policies and rules to ensure an efficient department.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Ensure that meter readings are taken daily on heat, light and review information to evaluate consumption.
Prepare monthly report for utilities consumption and energy consumption.
Support the energy conservation program allowing the hotel to meet its annual budget targets.
Carry out routine hotel walkabout inspection – kitchen, public area, rooms, etc.
Actively support the Safety Committee.
Maintain close working relations with hotel contractors who furnish reliable 24 hour emergency service.
Assist with maintenance of all fire-fighting equipment in first class order and ensure that emergency procedures are understood and practiced by hotel staff.
Conduct regular fire alarm testing and ensure fire fighting and protection system in the hotel is well maintain and working at all times.
Graduate degree in Mechanical Engineering or equivalent degree in an Engineering field
Minimum 5 years of experience in the hospitality including 2 years as a Chief Engineer.
Be computer literate and fully conversant with Microsoft Office software including Word, Excel and PowerPoint.
Requires reading, writing and oral proficiency in the English language.
Requires a working technical knowledge of general building maintenance.
Requires knowledge of blue prints, wiring diagrams and hydraulics.
Be service oriented and be able to display Four Seasons Hotel standard of hospitality at all times
Possess a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Compliance Policies
Grooming Policy
Confidentiality Agreement
Policy Against Harassment
Electronic Systems Policy
Code of Business Conduct and Ethics
Employee Handbook Acknowledgement Form
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