Uniphore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyse all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

Role

Uniphore is seeking a data-driven, execution-oriented Senior Manager to join our Revenue Strategy, Programs, and Analytics team. This individual will serve as a key partner to GTM leadership across Sales, Marketing, and Customer Success, responsible for delivering strategic insights, leading cross-functional programs, and enabling data-informed decision-making to accelerate growth and efficiency.

Reporting to the Vice President Revenue Strategy & Operations, this role is critical to help lead the Global field organization (Sales, SEs, Product, Marketing, Finance) through the evolution of GTM structure, productivity optimization, and operational processes. Primary responsibilities include executing operational cadence (e.g., forecasting, pipeline management), overseeing commercial processes including order form creating, and support quote to order processes. Initiatives include ensuring a healthy business operating cadence, revenue systems & process standardization, revenue forecasting & managing Deal Desk initiatives. You will work cross functionally with Sales, Finance, Marketing, Product and Delivery stakeholders in all regions to streamline our Lead-To-Order process.

Your Priorities will include –

Deal Desk & Order Management:

• Be a leader in evolving the Deal Desk’s design and effectiveness to provide deal acceleration and standardization.
• Act as a point of contact in all aspects of the Quoting-to-Booking process including questions relative to quotes, order status, deal registration, process adherence, etc.
• Ensure alignment & compliance on pricing/discounting terms maintaining deal hygiene.
• Administer end to end “Quote to Order Management” process, our CPQ tool, including overall governance and support.

Business Operating Cadence & Reporting:

• Establish and drive operating cadence/rigor across all Sales, Finance, Marketing, Product, Sales Development, and Customer success functions.
• Work with the sales and business leaders to ensure the health of the business on achieving key performance metrics including forecast accuracy, funnel analysis, and pipeline management.
• Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards.
• Provide support for adhoc reporting, analysis, insights and troubleshooting for the Global Sales teams with quick turnaround.

Sales Process & Support:

• Design, implement and optimize policies and processes in line with business realities and regulatory requirements. Build scalable capabilities to support growth plans.
• Bring rigor and organization to the weekly, monthly and quarterly sales meetings and reports.
• Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate deal structuring, discounting, commissions, territory mapping, split and coverage decisions.

Revenue Systems & Processes:

• Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts
• Work cross-functionally to define problems, analyse growth opportunities and develop solutions, actionable recommendations and results through a rigorous, data driven process.
• Build sophisticated analytical models that further our understanding of the business.
• Create and document our sales processes, and train/onboard team members

Qualifications :–

• 5-10 year of tech industry sales operations experience mandatory with strong exposure to growth enterprise software and SaaS companies.
• Have proven ability to think strategically and plan effectively; be “hands on”, detail and results oriented and manage multiple tasks against deadlines.
• The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry, but can also communicate effectively with executive and sales leadership
• This candidate will be data-driven, self-motivated, sales infrastructure savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision
• Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
• Expert in Salesforce and Excel; strong experience with CPQ tools (e.g., Dealhub)
• Ability to create a performance- and metrics-focused culture
• Strong interpersonal skills with demonstrated ability to present technical content to general audiences
• Strong analytical and quantitative skills; ability to determine trends and propose solutions
• Organized and can juggle working on multiple different projects at once
• A creative problem solver who thrives in a fast-paced environment
• Excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth

Hiring Range:

$154,400 - $212,300 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.