Western Governors University

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 306

Pay Range: $60,300.00 - $90,500.00

Job Description

The Enrollment Learning and Development Partner is a dynamic and motivated professional responsible for designing, developing, delivering, and evaluating high-impact training and development initiatives that enhance the effectiveness and competencies of enrollment staff. This role manages the full training lifecycle, including new hire onboarding, technical skills development, sustainment training, and professional growth initiatives; and is responsible for creating scalable eLearning and instructor-led training experiences based on business needs, utilizing best practices in instructional design and Agile-based project management principles.

The Enrollment Learning and Development Partner collaborates closely with internal and external subject matter experts to research, design, and incorporate proven learning strategies and quality practices into curriculum and training events. They develop learning solutions that include classroom and virtual training, eLearning modules, job aids, coaching resources, and other performance support tools.

This position plays a critical role in managing large, high-profile, project-based training events and multiple development initiatives simultaneously, ensuring alignment with organizational goals. They partner with leadership teams on talent development efforts, assist with talent management activities, and serve as advocates for learner success by delivering data-driven results and reporting progress to stakeholders.

By fostering collaboration, accountability, and continuous improvement, the Enrollment Learning and Development Partner drives business results through innovative learning and performance improvement strategies across the enrollment department.

Responsibilities

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

• Develops, implements, and manages effective training plans, and programs, for large-scale, high-priority enrollment initiatives.
• Designs and delivers blended learning experiences with a strong emphasis on asynchronous eLearning development and innovative instructional strategies.
• Conducts training needs analyses to identify performance gaps and collaborates with stakeholders to develop targeted learning and development solutions for new hires and existing enrollment staff.
• Facilitates engaging training sessions, webinars, and workshops; provides coaching and feedback to enhance knowledge application and skill development.
• Creates, documents, maintains, and enforces high-quality training materials, process guides, and workflows, ensuring accuracy and alignment with enrollment goals.
• Oversees and supports the rollout of new systems, processes, and tools across the enrollment department through strategic training campaigns.
• Actively and creatively innovate improved learning tools, resources, and processes to enhance training effectiveness and learner engagement.
• Collaborates cross-functionally with leadership, project managers, subject matter experts, quality assurance teams, and technology partners to ensure training content and delivery meet operational needs.
• Develops assessments, evaluations, surveys, and other feedback tools to measure training effectiveness and recommend improvements.
• Provides data-driven insights and reports on learning outcomes and business impact to stakeholders and leadership.
• Integrates and teaches the effective use of learning technologies and adapts training solutions to align with emerging technology trends.
• Serves as a development coach and learning consultant, empowering enrollment professionals and leaders to enhance their skills and drive individual and team performance.
• Demonstrates self-management, initiative, and professionalism in handling project assignments and day-to-day responsibilities.
• Promotes and advocates for the use of learning and development solutions to drive a culture of continuous improvement and excellence.
• Performs other related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

• Exceptional written and oral communication with demonstrated ability to foster growth, coach learners, and influence performance improvement.
• Analytical thinker with strong attention to detail and the ability to collect, analyze, and report on learning effectiveness and business impact.
• Awareness of data-driven learning evaluation methods and how to apply them to measure training effectiveness.
• Strong facilitation skills for both live (in-person and virtual) and asynchronous learning environments.
• Creative problem-solving skills, with the ability to innovate training approaches, resources, and engagement strategies.
• Ability to manage multiple projects simultaneously, meet deadlines, and work cross-functionally.
• Ability to work independently with minimal supervision, demonstrating initiative and self-management.
• Ability to build strong partnerships with subject matter experts, leadership, and cross-functional teams.
• Ability to adapt quickly to changing technology, processes, and organizational needs.
• Ability to promote a culture of continuous learning, collaboration, and innovation within the enrollment department and beyond.

Education

• Bachelors degree in Education, Organizational Development, Instructional Design, Communication, or related field.

Experience

• 3+ years experience in training delivery, instructional design, learning development, or related professional development roles.
• Experience designing and delivering both in-person and online (asynchronous/blended) learning programs.
• Demonstrated knowledge and application of adult learning principles, distance-learning best practices, and instructional design models (e.g. ADDIE, Design Thinking, Agile for Learning projects).
• Demonstrated proficiency with educational technology platforms and authoring tools such as Articulate360 (Rise, Storyline), Canva, Adobe Creative Suite (illustrator preferred), and Lucidchart.
• Demonstrated experience with Learning Management Systems (e.g. Canvas, Cornerstone, OwlEdge) and collaboration tools (e.g., MS Office, SharePoint, Teams).

Preferred Qualifications:

• Master’s degree in Education, Organizational Development, Instructional Design, Business, or related field.
• Training, learning development, or talent development experience, preferably in higher education or enrollment services.
• Experience developing technical or systems training, including EdTech product rollouts.
• Working knowledge of Agile project management methodologies applied in training or development environments.
• 3+ year’s experience with coaching, leadership development, and/or talent management initiatives.
• Experience creating and delivering learning solutions for large-scale audiences and cross-functional teams in matrixed organizations.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Travel Requirements:

• Ability to travel 10%-15% including overnight stays

#LI-EB1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Read Full Description