Telus International

As a UX Developer, you will play a critical role in conducting usability testing and iterating on designs based on feedback from users and engineers, ensuring that all designs meet company guidelines and quality standards. You will collaborate closely with cross-functional teams of Software Engineers and Project Managers to achieve their goals and adhere to project timelines..

REQUIREMENTS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in a client-facing role, translating customer needs and project requirements.
• Experience effectively communicating feedback on guidelines & UX design to customer stakeholders.
• Strong understanding of user-centered design principles.
• Experience in AI Models processes and improvement methods.
• Experience of HTML, CSS, JSON and JavaScript

RESPONSIBILITIES

• Collaborate with cross-functional teams of Software Engineers & Project Managers to ensure their desired goals and timelines are met.
• Engage with client PgMs to understand detailed requirements & ensure the final visual design concepts and UX flows deliver the desired outcome & meet their vision.
• Conduct user research to make informed design decisions.
• Ability to interpret established guidelines/instructions and identify gaps that may impact quality of data to be harnessed– being mindful of how questions & guidelines are phrased to the survey takers & the impact of poorly structured questions may have on quality of data retrieved.
• Translate concepts into wireframes, mockups, and prototypes that promote intuitive user experiences.
• Drive UX consultations and initiatives, leading ideation sessions, demos, and presentations with customer stakeholders.
• Conduct usability testing and iterate on designs based on user/engineers feedback.
• Summarize findings from usability testing sessions, identify design problems, detail the impact of issues identified and propose solutions on how to fix them.
• Resolve user pain points through clear guidelines and great design.
• Champion new ideas and drive the implementation of new features to support an excellent user experience.
• Understand workflow metrics that will be used to determine if the task design was successful.
• Be aware of policy nuances for each task type/workflow.
• Apply best AI enhancement practices based on your knowledge and industry evolution.
• Monitor industry trends and best practices in UX design and AI models.

WE OFFER

• Great office at a top location in Sofia, Bulgaria
• Attractive salary and additional incentives
• Special discounts & Offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now!

• Only shortlisted candidates will be contacted/interviewed.
• Kindly attach an updated Copy of your CV in English.

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Additional Job Description

TELUS Digital AI Data Solutions is looking for a UX Developer to join our Artificial Intelligence (AI) team in Sofia!

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.