Job Summary
The Ambassador at North Mississippi Health Services is responsible for managing and optimizing patient and visitor transport, including wheelchairs, stretchers, and other means of transport. This role collaborates with the Shift Supervisor and serves a vital patient-facing role, utilizing strong communication and organization skills to engage with a diverse array of people, document and track all requests for transport service, and monitor transport equipment to ensure smooth and timely transportation.
Job Functions
Transportation Management:
- Receives and transports patients/visitors in a safe and timely manner to their designated site.
- Seeks opportunities to reduce waste and streamline processes to aid in safe and timely movement of patients within the organization.
- Adheres to all policies and procedures for patient transport and uses proper body mechanics during transport.
- Possesses working knowledge of TeleTracking, paging system, phone system and logging in and out of patient transport assignments.
Patient Care
- Assess the transportation needs of the patient.
- Performs duties assigned to meet personal needs and comfort of patients.
- Assist with the transport of patients requiring oxygen and IV therapy.
- Ensure the safe and proper handling of oxygen tanks and IV equipment during transport.
- Monitor patients’ conditions during transport and report any changes to the nursing staff.
- Provide comfort and reassurance to patients during transport.
Documentation
- Documents all requests for transport service in order to provide an accurate and timely tracking system.
- Possesses knowledge of TeleTracking, SCM and Wellsoft.
Maintenance
- Maintains wheelchairs, stretchers, etc., in a clean and sanitary condition as well as proper working order.
Qualifications
Education
- High School Diploma or GED Equivalent . Required
- Other (Experience) 1-2 years documented proficiency in public relations. Required
- Other (Experience) 3-4 years in a public relations capacity with successful demonstrated skills in technical, oral, and written communications.. Required
Licenses and Certifications
Work Experience
Knowledge Skills and Abilities
- Must be able to demonstrate knowledge and skills necessary to provide age appropriate care to infants, pediatrics, adolescents, adults, and geriatrics.
- Must be able to recognize changes or abnormalities in patient condition and report same.
- Must have the ability to prioritize, assist, and perform numerous transport functions.
- Must recognize patients in need of assistance and activate appropriate resources when needed.
- Must communicate with a diverse group of people.
- Must project a professional and personable image to patients, family members, staff, and other customers.
- Must interact and communicate information and ideas to all levels of personnel within the organization.
- Must be service oriented
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing. Constantly
- Walking. Frequently
- Sitting. Rarely
- Lifting/Carrying. Frequently 50 lbs
- Pushing/Pulling. Frequently
- Climbing. Occassionally
- Balancing. Occassionally
- Stooping/Kneeling/Bending. Frequently
- Reaching/Over Head Work. Frequently
- Grasping. Frequently
- Speaking. Occassionally
- Hearing. Constantly
- Repetitive Motions. Constantly
- Eye/Hand/Foot Coordinations. Frequently
Benefits A****vailable
- Continuing Education
- 403B Retirement Plan with Employer Match Contributions
- Pet, Identity Theft and Legal Services Insurance
- Wellness Programs and Incentives
- Referral Bonuses
- Employee Assistance Program
- Medical Benefits
- Dental Benefits
- Vision Benefits
- License + Certification Reimbursement
- Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
- Employee Discount Program
- Other:
- Early Access to Earned Wages
- Tuition Assistance
- Relocation Assistance
- Paid Time Away
- Special Employee Rates at NMMC Wellness Centers
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