Oracle

Do you love supporting employees and finding answers to complex problems? Our dynamic HR Services Team would love to meet you!

Our Verifications Team is looking for a Team Lead to help keep processes moving smoothly and efficiently. This team interacts across the business and with new hires and managers.

In this role, you will support the system administration of Human Resources customer support ticketing system, Oracle Service Cloud. This is a key role in our team that will design, develop, and implement creative solutions to improve system functionality, the customer support experience, and operational excellence. You will analyze complex, confidential, and time sensitive data. You will spend a lot of your day on the phone and in our ticketing system responding to inquiries from employees and candidates. You will be looking for system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, training and executive presentations and updates -, project management, and customer service. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.

Responsibilities

Please note: The HR Services teams works a hybrid schedule and the team is in the office in Rocklin, CA on Tuesdays, Wednesdays and Thursdays each week. Only candidates local to the Rocklin, CA area will be considered.

• You will partner with management and other key collaborators to process complex, confidential, and time sensitive data
• You will make recommendations, participate in UAT testing, implement systems and process improvements
• You will drive tasks to completion
• You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
• You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• You exercise judgment within defined procedures and practices to determine appropriate action
• You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• You will assist others using your own expertise
• You will perform additional related tasks and duties as needed
• You possess process improvement, training, communication and project management skills
• You have excellent problem solving, critical thinking, and analytical skills
• You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
• You have a high attention to detail and the patience to pursue data anomalies that most of us miss
• You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
• You are passionate about trouble shooting data issues to identify strategic solutions
• You believe that no jobs are too big; no problems are too complex
• You can communicate directly and succinctly across cubicles, organizational boundaries and cultures
• You volunteer – for new experiences, learning opportunities and to help others
• You contribute and may lead process improvement ideas and innovation
• 3+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are daily tasks of your role
• 3+ year experience in a Call Center or Help Desk environment with experience taking phone calls and responding to system-generated tickets.
• Experience coaching and mentoring others
• Experience assigning work and following up on those assignments to ensure timely completion of tasks.
• Bachelor’s degree strongly preferred.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $70,600 to $141,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.