Washington State

Description

This recruitment is open to current Washington State Department of Revenue employees only.

Attention Revenue! Your Taxpayer Account Administration (TAA) division is excited to announce an opportunity for an Excise Tax Examiner 4 (ETE 4) position. Make a difference, join our team!

Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We believe the success of one is key to the success of all. We strive to ensure a cooperative and supportive environment. You can expect:

• Work that is challenging.
• Enough tasks that you will never run out of work to do.
• Variance from day to day and the ability to do multiple activities each day.
• Opportunity for growth and development.
• Teleworking options and flexible work schedules.

Duties

This ETE4 position determines the need for, develops, and provides training to staff on tax knowledge, skill development, and system knowledge. This incumbent will be required to maintain and develop their own knowledge to ensure their trainings remains accurate. A Division Trainer plays a critical role in developing a skilled and knowledgeable workforce that contributes to the overall success of the organization.

Some of this will include:

• Assess the performance of division staff through work review and feedback, including examining the accounts adjusted and giving feedback on the transactions, identifying skill gaps within the division, and developing training programs to address these gaps.
• Completing work reviews, working with employees to correct work reviews, adjusting them if necessary.
• Assess the effectiveness of training programs through feedback, evaluations, and performance metrics.
• Design, develop, and implement training programs for both entry-level and advanced staff based on organizational needs and goals.
• Design and deliver advanced trainings for experienced staff to enhance their expertise and knowledge. The format of these trainings will range from classroom instruction, individual instruction, meeting spotlights, and video trainings.
• Conduct in-person onboarding for new hires to introduce them to the agency culture, policies, and procedures.
• Provide coaching and mentoring to employees to support their professional development through training, providing on the job assistance, and feedback. Offer guidance and support to help employees reach their full potential.

Excise Tax Examiner 4-Trainers are expected to maintain accurate records of training sessions, attendance, and employee progress, as well as stay updated on industry trends, best practices, and new technologies to incorporate relevant information into training programs.

You will have the opportunity to collaborate with other trainers across divisions and departments to share best practices and resources.

Telework - This position has the flexibility to work remotely the majority of the time, however the duty station is in Tumwater, Washington and the successful candidate must agree to travel to the office for key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.

Qualifications

An individual applying for this position should have demonstrated the following competencies:

Presentation Creation:

• Demonstrated the ability to identify, outline, and create engaging and useful training materials.
• Proven history of making training materials that target all learning styles.

Work Review:

• Demonstrated experience completing fair work reviews for other examiners at the Department of Revenue.
• The ability to provide direct feedback in a respectful and professional way.

Information Technology Proficiency:

• Intermediate spreadsheet skills to use basic formulas, tables, filtering, and sorting.
• Advanced document skills to compose messages. Using bolding, white space, bullets, and other formatting to ensure the message is clear.
• Knowledge of track changes, hyperlinks, and comments.
• Advanced skills in using PowerPoint or other slideshow tools.
• Intermediate skills in interaction tools to assist with presentations.
• Basic skills with data software, such as forms or survey monkey.
• Basic skills with data building in a sliced environment.

Familiarity with Procedures and Systems:

• Expert knowledge of the Division’s business processes, practices, and ATLAS system navigation and functionality.
• Being aware of the current procedures established for examiners in the division.
• Locating procedures that are available for a work function to be completed.
• Ensuring actions follow established procedures.
• Creating and modifying procedures.
• Familiarity with the FCR system the department uses to track system change requests.

Written Communication:

• Efficiently compose and tailor professional communication to internal customers.
• Understand the department correspondence guidelines for Plain Talk style of writing.

Verbal Communication:

• Effectively and tactfully communicating with employees.
• Creating and providing presentations or training to others.
• Be responsive to inquiries in a timely manner.
• The ability to tailor communications based on the needs of learners.

Interpersonal Skills:

• The ability to teach others in an empathetic and patient manner.
• Explaining concepts repeatedly in different ways.
• The proven ability to maintain a connection with employees outside of your work group.
• The ability to stay calm when learners may be struggling to grasp a concept.
• The ability to provide coaching on soft skills and technical skills.

Adaptability and Flexibility:

• Adjusting your work focus based on identified projects.
• Willing to take on project assignments as they are discovered.
• Identifies projects and improvements.
• Adapt to regular interruptions throughout your workday with a positive and welcoming attitude.

Understanding of Washington Excise Tax Laws and Rules:

• Advanced knowledge of Washington state excise tax laws, rules, policies and procedures.
• Ability to utilize court decisions and regulatory advisories applicable to taxpayers.

Time Management:

• Independently managing your time to ensure goals are met.
• Balancing projects and following up timely on assigned work.
• Incorporating interruptions into your day and still completing goals.

Organization:

• Keeping organized to ensure deadlines are not missed, messages are responded to, and projects are completed.

Self-learning:

• Identifying problems in the operating system.
• Maintaining awareness of system changes that are entered, the status of the change, and necessary communication of the change.
• Teaching yourself how a system will work prior to the change being incorporated into a production environment.

Self-Management:

• Motivating yourself to complete your goals.
• Working your entire work shift on work related items in a virtual or in person environment.
• Take ownership of your learning and continued knowledge.
• Actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge.
• Taking personal responsibility for the quality and timeliness of work products.

Preference may be granted to those candidates who possess:

• One year of experience in the Taxpayer Account Administration division as an examiner 3.
• Bachelor’s degree in business administration, public administration, accounting, or a related field.
• Two years department of Revenue experience at the senior or lead level in accounting, auditing, compliance, or tax administration.
• Lean Yellow Belt.
• Lean Blue Belt.

Throughout the hiring process, candidates will be evaluated on how they consistently demonstrate the following competencies at an advanced level:

• Uses effective techniques for information gathering by asking questions in ways that enhance clarity, information flow, and reliability of the information.
• Interpersonal and Self-Management skills that allow the incumbent to work successfully in individual and group settings.
• Effectively plans and organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time.
• Ability to effectively research, analyze, organize, and document data in ways that make the information most useful for subsequent assessment, problem solving and investigation.
• Effective utilization of technologies that are necessary to conducting the business of the organization, such as Microsoft programs, the Internet, and ATLAS.
• Ability to utilize court decisions and regulatory advisories applicable to taxpayers. Knowledge of laws, rules, policies, and procedures relative to the Department of Revenue.
• Understands state tax structure, tax administration, program planning and scheduling.

To be considered:

• Complete the online application in detail, as it will be used as your initial resume.
• Attach a letter of interest describing how you meet the qualifications.
• Note - Applications received without these materials may not be considered.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Supplemental Information

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

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