Suveto

Chimacum Valley Veterinary Hospital & Pet Townsend Veterinary Clinic, part of the Suveto network of hospitals, seeks a Practice Manager to join our team and oversee both Hospitals.

Chimacum Valley Veterinary Hospital, located in Port Hadlock, WA, and Pet Townsend Veterinary Clinic, located in Port Townsend, WA, are a full-service veterinary hospital that’s committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery and urgent care.

The Practice Manager performs a wide range of difficult to complex administrative activities related to the Hospital providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations.

ESSENTIAL JOB FUNCTIONS:

• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, oversee billing, calculations of any discounts and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within the Practice's guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that the Practice's policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.

ESSENTIAL SKILLS:

• Knowledge of financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.

EDUCATION:

• College degree preferred
• Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility

BENEFITS:

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Chimacum Valley Veterinary Hospital & Pet Townsend Veterinary Clinic, part of the Suveto network of hospitals, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.