Lineage Logistics

Position: Customer Care Representative

Schedule: Monday to Thursday | 8:00 AM – 4:30 PM

Pay Rate: $23–$25/hour – based on experience

Benefits:

• Paid Time Off (PTO)
• Comprehensive insurance options
• On-the-job training
• Opportunities for growth and career advancement

Apply Today: Don’t miss the chance to join our customer care team!

As a Customer Care Representative, you will play a key role in supporting our customers by processing orders, tracking product availability, and resolving inquiries in a timely and professional manner. This position requires strong communication skills and frequent interaction with both customers and internal teams, including inventory and warehouse personnel, to ensure a smooth and efficient order fulfillment process. If you're a problem-solver who thrives in a fast-paced environment and enjoys delivering excellent service, we want to hear from you!

Key Duties and Responsibilities

• Process customer orders and verify accounts accurately and promptly
• Track product availability and ensure on-time order fulfillment
• Coordinate daily scheduling and inventory needs with the warehouse team
• Develop and maintain strong customer relationships in a professional manner
• Communicate effectively with inventory, operations, and warehouse personnel
• Respond to and resolve customer issues as the first point of contact
• Generate customer-specific reports (e.g., weekly/monthly billing, late order reports)
• Partner with Operations to handle special requests or urgent needs
• Maintain and file documentation in an organized and thorough manner

Additional Duties and Responsibilities

• Collaborate with Inventory and Operations teams to research inventory discrepancies or product misplacements

Minimum Requirements (Knowledge, Skills, Abilities)

• High School diploma or GED (required depending on facility)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and general computer literacy
• Ability to lift up to 20 lbs. (may vary by facility)

Apply today to join a team that values accuracy, collaboration, and exceptional customer service!

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.