TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

A dynamic and results-driven professional to manage a portfolio of both strategic and non-strategic Healthcare/HealthTech accounts. In this role, you will independently oversee the end-to-end client lifecycle—from onboarding and implementation to performance management and growth—ensuring client satisfaction and operational excellence every step of the way.

Under the strategic direction of a Director, you will be responsible for delivering against key performance indicators (KPIs), service-level agreements (SLAs), and client-specific goals. You will act as the primary point of contact for your clients, fostering strong relationships, identifying growth opportunities, and serving as a trusted partner in optimizing their service delivery.

As a Client Services Manager, you will:

• Client Management (30%):
  • Conducts weekly/monthly/quarterly business reviews. Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs. Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts. With an ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires and what is important for them to succeed.
• Communication (20%):
  • Able to charm and influence people across the world. Provides actionable feedback for improvement/course correction internally and externally. Comfortable influencing across teams/stakeholders. Professionally presents to groups and 1/1 and hosts engaging client visits.
• Operational Management (20%):
  • Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise. Achieves expectations for their team's contribution to the Contractual KPIs for each account. Responsible for administration of internal/external reporting requirements. Manage and Co-ordinate day to day operations alongside Operations team and cross functional teams to deliver to clients requirements with utmost priority.
• Strategic Management (30%):
  • Strategizes with clients to ID opportunities for growth. Leads internal team to ensure we have focus on long and short-term objectives. Identifies risks and provides solutions that allow for innovation and change. Brainstorms with management/peers for best practices. Continuously drives performance enhancement and drives real value initiatives for clients.

Do you have what it takes to become a Client Services Manager?

Skills:

• Proven experience leading and managing international teams.
• Strong background in Healthcare/HealthTech operations; leadership experience is a distinct advantage.
• Demonstrated success managing U.S. healthcare accounts, including Member Services, Provider Support, and Clinical Operations.
• Solid understanding of healthcare quality standards and compliance requirements.
• Deep commitment to delivering exceptional customer experiences.
• Practical experience in process improvement and project management methodologies.
• Proficient to advance in Google Workspace (G-Suite) tools.
• Familiarity with CRM platforms, customer service technologies, and cloud-based telephony systems is a plus.
• Passionate about emerging technologies and the future of work.

Qualifications:

• 3+ years experience in an HealthCare/Healthtech Operations and/or account management role.
• 3+ years experience in managing HealthCare/Healthtech customer care, call centers and/or back office operations preferred.
• Driven to self improve and extend spheres of knowledge and influence.
• Practical and action oriented.
• Ability to sell and be persistent and aggressive.
• Must be able to inspire and persuade people.
• Willing to work long hard hours, weekends as per business needs.
• Must be able to commit to work from the Office based on business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.