LogicMonitor

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

The mission of the Channel Billing Operations Senior Analyst position is to play a critical role in supporting the Channel side of the business from order entry, invoicing, customer inquiries, and collections. You will serve as an important member of the Finance team, helping to ensure the accuracy of billing transactions, providing timely internal and external stakeholder support, following up on past due balances with our Channel Partners, and assisting in the overall operations of the Channel business segment.

Here's a closer look at this key role:

• Reconcile billing activities specific to Channel Partner accounts and Marketplace accounts
• Provide premium support to Gold Tiered partners
• Answer Billing queue and address moderate billing questions specific to Channel, including: investigate detailed billing errors, run billing history reports, investigate challenging billing issues, apply corrective credits, escalate significant billing problems, correct payment applications
• Engage with Partners proactively and regularly to ensure there are not billing related issues holding up collections
• Regular analysis of partner accounts for past due amounts and following up on delinquencies
• Using Suger platform, billing overages to our marketplace customers and following up on collection or credit of those invoices
• Monitoring usage on a regular basis and communicating to Sales org in order to collect on usage, drive growth, and increase ARR
• Maintain POs within order products in SFDC CPQ to ensure partners are billed appropriately
• Working with Sales Ops to ensure all new skus are communicated properly to partners on a regular basis
• Assist in mentoring other billing team members in US and Pune, fostering a collaborative and high-performance culture
• Identify opportunities for process improvements and system automation

What You'll Need:

• 4+ years of of directly related professional experience
• Strong understanding of Channel operations, reseller deal structure, and end-to-end transaction flows
• Experience with SFDC CPQ or similar billing platforms
• Strong customer service and business partnership skills
• Experience with Suger or similar product listing platform (AWS, Coupa, Ariba)
• Demonstrated ability to communicate effectively over the phone, or email.
• Demonstrated ability to partner across teams to deliver service, provide reporting, or deliver accurate billing and invoices.
• Demonstrated ability to deliver internal and customer facing billing / invoice reports
• Operate with moderate level of autonomy, and ability and willingness to drive ownership of tasks and projects (proactively communicate, take initiative to create project approach and understand details of assigned work)
• Strong knowledge of Excel

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LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.