ByteDance

Responsibilities

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

• Develop large-scale customer service platforms end to end that powers TikTok app
• Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience
• Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development
• Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements

Qualifications

Minimum Qualifications：

• B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
• Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
• Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
• Proficient in at least one of the mainstream backend languages, preferably Java
• Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
• Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
• Deep understanding of computer architectures, data structures and algorithms

Preferred Qualifications:

• Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process